QuickStart, set up and connections
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Forum Posts

XGS-PON Go Live Date

Hi All, First post here, hopefully I'm in the right place!Nexfibre have been in my area installing the latest XGS-PON infrastructure, had a few chats with the engineers who confirmed its Virgin Media's new infrastructure, and that they are using Open...

No wall socket installed

Hi all, I'm a new customer received my quick start package yesterday. Set everything up and I'm getting error CS1002.I don't have the traditional white box on the wall. I Have a silver metal "box" not installed to the wall. But it has many connection...

ICCARUS by Joining in
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Resolved! Order Not Processed

I’m out of contract so I went to cancel and change provider however virgin offered me a good deal to stay, including upgrading my internet from m500 to 1gig with the new hub 5 router. I submitted my order on 23/10 and my order still doesn’t show in m...

Resolved! Moving house - dates and billing

I am moving on 5th November, gave Virgin plenty of notice and installation date set for 6th. I now have a message installation will be the 16th which is very bad, after moving there is a lot of communication needs doing. The email says go on app and ...

Mugz47 by On our wavelength
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Help - serviceable?

I would like some help please as I’m confused when I go on website to put my postcode in it comes up with a few address but not mine and when I contact virgin they say there’s no cables installed directly to that address which means your address isn’...