QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

cat 6 in new build

Hello, I bought a new build and had cat 6 port put in the bedroom as its a town house. when we moved in, they were blank plates and the developer said that virgin or BT would install them. When virgin came to install the hub, they said  'lets just ge...

SaraQ by Joining in
  • 5 replies
  • 0 kudos

Questions for the Stats Gurus

Please could someone let me know if these stats are ok? I am concerned by the high number of Downstream Post RS Errors, the low qams on Upstream Modulation and the regular critical warnings (SYNC Timing Synchronization failure - Loss of Sync) in the ...

tremolo by Dialled in
  • 42 replies
  • 0 kudos

Resolved! Total loss of service

So I have had a total loss of service since 8/9/22. VM technician said no signal coming into house.  I did tell him that a third party was working outside the house and may have damaged cable. Technician said earliest someone can come out is 12/10/22...

Order not Recieved.

Hi, I placed an order for wifi broadband and telephone on 21st September,  delivery supposed to be on 24th September. However,  I only received the confirmation order email the day ordered and after that I didn't receive the dispatch email or havent ...

KayDD1 by Joining in
  • 2 replies
  • 0 kudos

Resolved! New Build Home Connection required

i am building a new home for a customer who would like virigin media rather than BT or sky. I have been all over the vrigin website but can not find a way to apply for a new build installation / connectioncould somebody please provide a link or conta...

fasdev by Just joined
  • 3 replies
  • 0 kudos

Removal of cables and boxes

Hi I have moved into a house with Virgin cabling and boxes. I need it removed. The boxes are in places where I need to place furniture and can’t because of the boxes. Can you make arrangements or tell me what steps I need to take. Alison

AJMayes by Joining in
  • 6 replies
  • 0 kudos

No contact from courier

Hi Virgin,  My hub was supposed to be delivered today (24/09/22) (dd/mm/yy) I have had no contact from yodel at all, this includes tracking number and two hour delivery slot information. I’m getting stressed now as virgin didn’t send me the right equ...