QuickStart, set up and connections
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Forum Posts

Resolved! Pre install

HiI ordered broadband on the 19th of March, I received a txt asking if it was OK to carry out external work on 22nd of March I confirmed, I then recieved another txt on the 1st of April asking to keep my appointment to get connected on the 4th of Apr...

Postcode checker

Hi, VM supplies every numbered house on my street, but does not show ‘named houses’ when using the post code checker. I’m interested in VMs product, so would like to know if you can connect me. Thanks, JD

JD12 by Joining in
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Services in area

We've had work done in our area to bring VM services. Having expressed interest in signing up, I got an email saying that things had been delayed. The postcode checker which did say that services were on their way has now reverted to not available - ...

ja383519 by Joining in
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Fibre Installation

Hi,I'm hoping someone can point me in the right direction here. The avonline contractors have been installing Virgin Fibre around my area for months. In July they started on my estate, but they have missed the cul-de-sac on one side. They have since ...

Junk186 by Joining in
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Resolved! No virgin media socket / plug

Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. i don't know w...

ROB_0003 by Joining in
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New home - self install not working

Moved into new house. Ordered self install after checking on call that it would work. Hub flashing green for over an hour. Turned off and re did all the wiring etc and still not working. All things online telling me to install but can't get it to wor...

B3cky0-0 by Just joined
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