Trying to hook up a new virgin router for a family member. They have a standard ADSL connection and some sort of Quamtex connection. I’ve never seen one of these before. Can I connect the router cable to this? If not, how can I hook up the router (w...
Moved house, told VM about it, they said they’d swapped my account to the new address. Just plugged in router and TV box and they don’t work. No connection. Been plugged in for over an hour.please help!!
Hi guysJust setting up QuickStarr at my new flat and was wondering if this was a suitable VM fibre socket, or something else which would mean I'd need an engineer to come out.Pictures attachedThanks!
my address does not show up on the search, and i have filled in the form on numerous occasions and nobody has called me
Hopefully Virgin Media staff will see this. I live in an area where we can't get Virgin but also because it's in a valley surrounded by woodland the Sky signal is terrible. It is a perfect place for Virgin cable, the entire neighbourhood would jump a...
My cables are there and I can see work done for pre-install. But is the brown box supposed to be installed before my installation day as well or is that done on installation day? Thanks.
Me and my partner are about to move into a new flat in Bristol, and we're a bit shocked at the available internet speeds for the property.Virgin are saying they won't install and BT Openreach is saying we can expect maximum speeds of 6Mbps - the frus...
Hi all. Our wifi has been inconsistent at best and cuts out multiple times a day. We just upgraded to the hub 5 yesterday in hopes that it would alleviate some of the issues. Installation went smooth. No issues, everyone got connected on their differ...
In the last week or so Virgin have been pushing fibre through the existing BT ducting in this area. What kind of timeframe from this point until they start connecting properties to the network? My BT FTTC is laughably slow, it's like being in 2007.
there is not any compatible wall socket. And the help team does not pick up the phone call.
