QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Poor customer service

I am moving home,  virgin media said it is easy to set it up at new home. However, I tried and failed,  I tried live chat, they only asked me to call. I tried to call for technical support, the telephone system said it's no problem on my network and ...

Resolved! Confirm engineer booking

Received a text to confirm an appointment but was unable to reply. I phoned the customer service line, didn’t get to talk to anyone, but was only given the options to amend or cancel the appointment..do I need to confirm that I want to keep it? As I ...

Broadband drops out a lot

I've been experiencing a lot of intermittent connection drops lately - I've been with VM for a few years, i use the hub in modem mode with my own wifi router connected to that, and previously it's been rock solid, but in the last few months I've seen...

Hub 3 - Orange Light

I recently signed up to Virgin Media and I am on the M200 Volt package. My Hub 3 has always shown a yellow/orange light on the front, it's never been white as it states in the instructions.The Wi-Fi keeps cutting out occasionally and sometime I may n...

pravnet by Joining in
  • 3 replies
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2am Connection drop

I seem to keep getting a regular drop on my broadband connection at around 2am which it seems a few other customers have also had. I've monitored it via Think Broadband and it has been happening for over 2 months now.I normally wouldn't care but it m...

rausages by Joining in
  • 6 replies
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New customers

When I accidentally cut the line into my house, your engineering team came out promptly to repair the damage. At the time they encouraged me to get other people to subscribe as there were apparently only three of us in the vicinity using your service...