QuickStart, set up and connections

Plug

well, I am very unhappy with virgin Media's service, since October 22nd I made the request for the internet and telephone combo and due to the lack of the plug that connects the white box on the wall to the power, I still don't have Internet, this sc...

Moving cable

I just received a free upgrade from 200 to 250 Mbps. When I checked the speed in some rooms I found that I was getting less than 10% of this. I think that the problem is that the existing cable comes into a room which has thick internal walls. I want...

Resolved! Trying to upgrade from Superhub 1

Hi allI’m new to the forum but I’ve had Virgin Broadband (only) for about 6 years. I just got my notification that my M100 package has been elevated to M125 (132Mbps down/20Mbps up). I can see that this has been actioned from my account when I log ...

Install of Virgin Media

Hi, I’m having Virgin Media installed into my property which has never had VM before so has no box on the wall.We’ve got Virgin right outside our front wall on one of the triangles in the ground, one of the Virgin pre-install engineers popped round t...

Resolved! How to book an engineer? Relocation of VM box/inlet location

I am trying to book an engineer but I can't seem to find anything on the website to help me do this. I need to change the location of the VM cable coming into the property, as the wall it is currently coming in through is going to be demolish to make...

BroadBand

Hi, I signed up for the M250 broadband deal on the 4th of november but havn't recieved a welcome email yet,Any ideas?

Verification link expired

Hi, I just create my account, but cannot complete the verification process. After clicked the link, it shows “Complete your profile“ screen. And the follow a "Verification link expired". I try to click "resend new verification email " button, no ema...

Resolved! AWAITING CONNECTION

Can anyone advise as to when I should receive the relevant equipment, and connection, with regard to the trial. It has been more than 2 months since I signed up ?

Resolved! Light is ornange on Hub

Have tried reset several times. Wifi works only intermittently. Issue is there since few month now. Very weak or no signals on first floor bedrooms. Please help. Regards

Resolved! Replacement outside brown box cover

The cover off my brown box has blown off and needs replacing. I’ve contacted Virgin Media and have been told that this will come with a charge. Is this true?

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