Hi!Here is my order reference: CH2022890707. The router was supposed to delivered on 28 Sept (yesterday) but it didn't. Also I didn't receive any other emails apart from order summary email.How can I check the delivery?
So just over a week ago (21/09), I ordered the M350 offer with VM. I promptly received the order documents stating the install date would be on that Saturday 24/09. Almost a week on and I haven't received anything. When I tried to contact VM, they sa...
My partner has attempted to get a spotter to attend our new property on 3 seperate occassions and has chased each of these at least twice each. So far over the last 6 weeks we have got nowhere. We need a spotter out as we want virgin broadband and th...
Hi, I am ordering a virgin media broadband only deal and my current BT router is downstairs but Id like the new internet to be placed upstairs in a room it will not have a virgin media socket If I book an engineer instead of the self setup will they ...
Hi,I'm currently at the mercy of Yodel.They failed to deliver my router on Saturday. Even though I'm in a house, with a number and a postcode.So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or u...
Hi, I was due for installation of a new services transferring from a competitor on 3/10/2022 however received an email yesterday 26/09/2022 saying this has been cancelled and rebooked for 21/10/2022. I will now be without internet for the period of 3...
Do I need to use the new coaxial cable that arrives with the Hub 5?Will it affect my signal or speed if I don't?Also is it to go from the wall to splitter? Or splitter to hub?
New customer with install date in my account changing to the current day for the pasted 12 days. Support have told me 4 times now that an engineer is due on the days I've called.Wondering if this is normal? Now missed 11 install dates.
My street has basic openreach broadband up to 36 mbps and no other options whatsoever. Meanwhile, the adjoining street, 400 yds away has Virgin Fibre. It’s really frustrating, so much so that I contacted their MD of network development on LinkedIn to...
Hello, I’m wondering how I can go about getting virgin at my property. My property is a new build semi detached bungalow (3 yrs old) with my direct adjoining neighbor having virgin services. Currently all my neighbors have access to virgin except us,...
