QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Didn't receive delivery

Hi!Here is my order reference: CH2022890707. The router was supposed to delivered on 28 Sept (yesterday) but it didn't. Also I didn't receive any other emails apart from order summary email.How can I check the delivery? 

Zef1 by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Virgin Media socket new install

Hi, I am ordering a virgin media broadband only deal and my current BT router is downstairs but Id like the new internet to be placed upstairs in a room it will not have a virgin media socket If I book an engineer instead of the self setup will they ...

Useless Yodel

Hi,I'm currently at the mercy of Yodel.They failed to deliver my router on Saturday. Even though I'm in a house, with a number and a postcode.So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or u...

Installation dates

Hi, I was due for installation of a new services transferring from a competitor on 3/10/2022 however received an email yesterday 26/09/2022 saying this has been cancelled and rebooked for 21/10/2022. I will now be without internet for the period of 3...

SJA909 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Hub 5 cable

Do I need to use the new coaxial cable that arrives with the Hub 5?Will it affect my signal or speed if I don't?Also is it to go from the wall to splitter? Or splitter to hub?

pope2141 by Joining in
  • 4 replies
  • 0 kudos

missed install date

New customer with install date in my account changing to the current day for the pasted 12 days. Support have told me 4 times now that an engineer is due on the days I've called.Wondering if this is normal? Now missed 11 install dates.

How can I get virgin at my property?

Hello, I’m wondering how I can go about getting virgin at my property. My property is a new build semi detached bungalow (3 yrs old) with my direct adjoining neighbor having virgin services. Currently all my neighbors have access to virgin except us,...

Vancitta by Joining in
  • 1 replies
  • 0 kudos