Cant reset password
I can't reset my password because it's Trying to send me a text when my text and calls have been blocked as I am in a different country need to reset my password so I can do it My phone only has Wi-Fi right now please help
Forum Posts
No Virgin Media wall socket
Hi, I just received my QuickStart kit today and unfortunately there is no VM socket in my flat.I can only see the OpenReach socket and BT socket. There is no external box that I could find though many posts here recommended to check outside the build...
Virgin Pod never Connects
I recently got a Virgin Wifi Pod delivered and from plugging it in, it has always just flashed white on and off and never connected. I can see that this is a common problem but am getting nowhere with Customer Service. Is there a fix I can do? Do ...
VM Box Installed Without Permission
Hi all,Rather annoyed but I have just come back from holiday to find a VM box attached to my house.I have never requested an installation or authorised one, in addition i have never had an account or any form of contract with VM. I have tried the cal...
Resolved! Moving home - "Let's Chat!" button broken
I'm trying to sort out moving our current service to a new house but after checking the availability the "Let's Chat!" button just doesn't take me anywhere or do anything. I also cannot find another way to access the live chat or any relevant contact...
Virgin engineer
I have a. Booked visit from a engineer between 1 and 6 will they call me or text when they are on way or do I have to sit and wait all day for them to turn up
No virgin wall socket need engineer appt
I clearly wasnt eligible for quick start as no wall socket for cable! Going round in circles on website and cannot get through to a human. How do i book an engineer visit please? Asap as got work to do
Coax cable not working
Hello. I have a problem that I need sorting. My new pack from VM arrived yesterday evening. When I connected everything it kept blinking a green light on the bottom and the wifi light was permanently green. When I go to the wifi settings it sais the ...
Resolved! Switching Hub3 and V6 box
Hi, I have and existing VM setup which I've used for many years.I have a V6 box and TV in the lounge and a Hub3 in the kitchen. Everything works ok.I would like to move the V6 box and TV into the kitchen and put the Hub3 into the living room.The kitc...
Resolved! Broken brown box
Hello. My brown box has broken outside the hose causing the connection to be exposed to the elements. How do I arrange a new one? Thanks
