QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Cant reset password

I can't reset my password because it's  Trying to send me a text when my text and calls have been blocked as I am in a different country need to reset my password so I can do it My phone only has Wi-Fi right now please help

Luke7699 by Just joined
  • 1 replies
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No Virgin Media wall socket

Hi, I just received my QuickStart kit today and unfortunately there is no VM socket in my flat.I can only see the OpenReach socket and BT socket. There is no external box that I could find though many posts here recommended to check outside the build...

Emmie124 by Tuning in
  • 5 replies
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Virgin Pod never Connects

I recently got a Virgin Wifi Pod delivered and from plugging it in, it has always just flashed white on and off and never connected.  I can see that this is a common problem but am getting nowhere with Customer Service.  Is there a fix I can do?  Do ...

VM Box Installed Without Permission

Hi all,Rather annoyed but I have just come back from holiday to find a VM box attached to my house.I have never requested an installation or authorised one, in addition i have never had an account or any form of contract with VM. I have tried the cal...

Coax cable not working

Hello. I have a problem that I need sorting. My new pack from VM arrived yesterday evening. When I connected everything it kept blinking a green light on the bottom and the wifi light was permanently green. When I go to the wifi settings it sais the ...

LukRib by Joining in
  • 1 replies
  • 0 kudos

Resolved! Switching Hub3 and V6 box

Hi, I have and existing VM setup which I've used for many years.I have a V6 box and TV in the lounge and a Hub3 in the kitchen. Everything works ok.I would like to move the V6 box and TV into the kitchen and put the Hub3 into the living room.The kitc...

baked by Joining in
  • 2 replies
  • 0 kudos