Recent DiscussionsWeak connection on garage, first and second floors I recently got a Gig1 Fibre Broadband deal from Virgin Media. The sent a Hub 5 (which supports WiFi 6 and dual-band) and the internet works okay on the ground floor. However, if I go to the garage, f...4 Months of Delays Getting My Flat Marked as Serviceable + Installation Delayed Again to 18 Dec Hi, I’m posting here as I honestly don’t know where else to turn. I’m hoping someone from the forum team can help, because I’ve been trying to get Virgin broadband installed at my new flat since e...Partial service (DS only) Hello, I am making this post to get some help in regards to partial service(DS only). I have had intermittent connection and had an engineer come in today who installed a signal booster box and said...Timeframe for install? Hi. Ordered virgin a few weeks ago for installation on the 10th. I was told someone would come out to cable pull late november, he came, looked at the driveway then drove off (virgin media van) ...Lost connection to 2.4ghz devices Hello…..I’m not technically minded and many of the terms I use here were gleaned from other sources so please bear with me. I have a Hub 5 router. I’m looking for help/advice regarding SSIDs and the ...Move WIFI router to another room Hi, I am looking to move my WIFI router hub to different room for which looking for extension cable. Even after 350Mbps the range not reachable to other rooms. Thanks Cable ingress to house move Hi there, I need to have the point where the cable enters my house moved a few meters. I understand that there is a charge for this which is fine, I would like to arrange for this asap. If someon...No Update on Order - Extremely Delayed - Need Urgent Assistance (Yodel / Address Change) Hi, I’m posting here as I have been unable to get any meaningful assistance through the usual customer service routes. I ordered broadband only on 20/11/2025, with delivery due by 25/11/2025 via Yo...Installation at SN67NH at a standstill Hi Our installation started on Friday, but due to a 'registration' server failure, the installation was stopped 'until later'. The engineer said that they would call back later and confirmed phone n...Endless Lies from VM. Anyone else? So I signed up with Virgin the day I found out my moving date for my new flat. Much like many others, Virgin is my only option for high speed internet though, at this point, I am not bothered about s...
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