My dad had a quick start box but there is no wall box just a split wire The piece that goes into the router is screw in and should be push on . I have looked but cannot see how to get an engineer any advice would be gratefully received please
Hi,I have just upgraded my packaged from 350 to 500 and added Mixit TV, I spoke to the telephone support team and told them I need an engineer visit as it is too far away and the TV is not where the cables come through and I also wanted a port puttin...
I cant find the area ref number on my welcome letter.post code OX3 7PWAnyone who can help?
I can't reset my password because it's Trying to send me a text when my text and calls have been blocked as I am in a different country need to reset my password so I can do it My phone only has Wi-Fi right now please help
Hi, I just received my QuickStart kit today and unfortunately there is no VM socket in my flat.I can only see the OpenReach socket and BT socket. There is no external box that I could find though many posts here recommended to check outside the build...
I recently got a Virgin Wifi Pod delivered and from plugging it in, it has always just flashed white on and off and never connected. I can see that this is a common problem but am getting nowhere with Customer Service. Is there a fix I can do? Do ...
Hi all,Rather annoyed but I have just come back from holiday to find a VM box attached to my house.I have never requested an installation or authorised one, in addition i have never had an account or any form of contract with VM. I have tried the cal...
I'm trying to sort out moving our current service to a new house but after checking the availability the "Let's Chat!" button just doesn't take me anywhere or do anything. I also cannot find another way to access the live chat or any relevant contact...
I have a. Booked visit from a engineer between 1 and 6 will they call me or text when they are on way or do I have to sit and wait all day for them to turn up
I clearly wasnt eligible for quick start as no wall socket for cable! Going round in circles on website and cannot get through to a human. How do i book an engineer visit please? Asap as got work to do
