Has anybody else had delays with installations cancelled at their property at short notice ? I booked mine in 6 weeks ago and got 3 days notice of cancellation. Leaving me unable to access broadband which is very tricky when working from home. Tried ...
I've had the superhub 5 upgrade, All is good speeds a better, BUT a) the connect app apparently doesn't work with the 5 according to CS, so how the 'Fastest Wifi Guarantee in Every Room or Mony Back' can apply I dont know !!!!!!!! b) when i login dir...
Hi, I ordered the virgin media Broadband on 18/9/22 and received Summary and pre-contract information email but no further emails. My original instal date is 4/8/22. I tried calling virgin media but it required me entering my account number which as ...
Will VM install residential broadband and phone line in a business premises?
I moved house yesterday and after waiting for my QuickStart kit, I’ve set up my hub today (brought with me from previous address). Everything seemed to set up fine and the hub has the lights on to say it’s working, but when I connect to the wifi on ...
I have recently moved home and am not a Virgin customer, but have found external cabling going through my front garden - this is loose and a tripping hazard, and the cable isn't covered with any housing at the external wall, exposing bare wires. Can ...
I have been without broadband and landline for 22 days despite four engineer visits who all agree that the supply cable is damaged. I was told by a virgin operator that I can leave with no penalty after 48 hours of no repair. Then I was told that was...
Trying to register in the media connect app...my router is set up (although the mbps is poor and nowhere near what it should be)....on the app it asks you to plug this in, that in...buy all that is already done....so, it tells me the app won't connec...
Hi I have just received a new Hub 5 and installing for the first time . I have called and activated but still no lights . All connections are good. The customer service lady said possible outage in area but when checking online this is not the case a...
Im connected to my Virgin Hub 3, it works as my playstation and phone is connecting and working. When i go to add it to app it keeps coming up with this
