QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No internet after house move

I moved house yesterday and after waiting for my QuickStart kit, I’ve set up my hub today (brought with me from previous address).  Everything seemed to set up fine and the hub has the lights on to say it’s working, but when I connect to the wifi on ...

Remove garden cable

I have recently moved home and am not a Virgin customer, but have found external cabling going through my front garden - this is loose and a tripping hazard, and the cable isn't covered with any housing at the external wall, exposing bare wires. Can ...

pjl1 by Joining in
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Leaving with no penalty

I have been without broadband and landline for 22 days despite four engineer visits who all agree that the supply cable is damaged. I was told by a virgin operator that I can leave with no penalty after 48 hours of no repair. Then I was told that was...

New installation

Hi I have just received a new Hub 5 and installing for the first time . I have called and activated but still no lights . All connections are good. The customer service lady said possible outage in area but when checking online this is not the case a...