I currently have M200 and considering the 1G so from hub3 to hub5. can this be done via self install or does an engineer have to come out. Also can I upgrade online as I suffer from anxiety and stress when on the phone and find it easier to do things...
Neighbors cable is cut in half, They don't use virgin media The cable is still connected to the house and the street box Please can a VM staff member PM me.
I ordered broadband on 11-SEP-2022 and I still haven’t received my self installation kit. I was informed it would arrive on 16-SEP-22, then I was notified it would be delivered on 20-SEP-22. I've not received the self installation kit.
Good afternoon,First and foremost, I work remotely from home and having reliable Internet access is crucial for my very real survival and to pay the bills.Having said that, my Internet connection keeps dropping every 5 minutes which puts my job and w...
Hi All,Regarding my subject, anyone can help us? I have just received the Hub3 today and tried to setup the Hub3 followed by provided installation guide. However, I could not find the virgin media wall socket. I have called customer hotline 0345 454 ...
We've had some home work done and this, along with furniture moving, has left me cable looking a bit strange.I was wondering if virgin could replace some of the cable parts which are over 10 years and rather odd lengths? Where do I ask?Truth is that ...
Our existing BB connection socket is in our living room but I need to convert our bedroom into a home office and I need my computer to be hard wired for work purposes. Is it possible to have an additional connection point for the router or does the ...
Hi I just moved and was given self instalment stuff which is fine but my new place has no ports to plug it in the box that there was has been stripped over everything no wires no ports. I have been trying get through to virgin via chat for ages can’t...
Hi guys,we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. There is a wire within th...
Hello,I am looking to switch over to Virgin next month, the 200MB, phone and TV package.I really want the Virgin router to be located in the same location as my current one; in the landing upstairs. This is because I run an Ethernet cable from it to ...
