QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts


I currently have M200 and considering the 1G so from hub3 to hub5. can this be done via self install or does an engineer have to come out. Also can I upgrade online as I suffer from anxiety and stress when on the phone and find it easier to do things...

Slight rearrangement of cables

We've had some home work done and this, along with furniture moving, has left me cable looking a bit strange.I was wondering if virgin could replace some of the cable parts which are over 10 years and rather odd lengths? Where do I ask?Truth is that ...

Resolved! Just moved no plug in

Hi I just moved and was given self instalment stuff which is fine but my new place has no ports to plug it in the box that there was has been stripped over everything no wires no ports. I have been trying get through to virgin via chat for ages can’t...

kezza128 by Joining in
  • 3 replies
  • 0 kudos

Wall Socket

Hi guys,we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. There is a wire within th...

GO782 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Location of router

Hello,I am looking to switch over to Virgin next month, the 200MB, phone and TV package.I really want the Virgin router to be located in the same location as my current one; in the landing upstairs. This is because I run an Ethernet cable from it to ...

elrasho by Tuning in
  • 46 replies
  • 0 kudos