I have recently moved home and am not a Virgin customer, but have found external cabling going through my front garden - this is loose and a tripping hazard, and the cable isn't covered with any housing at the external wall, exposing bare wires. Can ...
I have been without broadband and landline for 22 days despite four engineer visits who all agree that the supply cable is damaged. I was told by a virgin operator that I can leave with no penalty after 48 hours of no repair. Then I was told that was...
Trying to register in the media connect app...my router is set up (although the mbps is poor and nowhere near what it should be)....on the app it asks you to plug this in, that in...buy all that is already done....so, it tells me the app won't connec...
Hi I have just received a new Hub 5 and installing for the first time . I have called and activated but still no lights . All connections are good. The customer service lady said possible outage in area but when checking online this is not the case a...
Im connected to my Virgin Hub 3, it works as my playstation and phone is connecting and working. When i go to add it to app it keeps coming up with this
I need an extension cable from the wall socket to the splitter box. I can’t buy one it seems. Thank you
Just received a new modem. Followed set-up and all worked fine for a few hours but now when I check the app it says No internet
Hi, I am a new customer with VM but when the engineers came to connect the cables to my home they stated there was a blockage from the box to the house so had to log it, it's now been over 4 weeks and I'm still having to "piggyback" as they put it fr...
Hi, I am a volt 1gig customer and was wondering if there is any way I can request a hub 5 to replace my hub 4?My previous hub 4 (and current one) always make a low droning noise (from the fan) and this seems to happen no matter where I place it. It d...
Hi,Just moved to a new build house and confirmed with the developer that Virgin connected, have a virgin connection panel in the house, green box across the road, yet Virgin Media say they cannot provide a service!How do I get them to flick the switc...
