QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Remove garden cable

I have recently moved home and am not a Virgin customer, but have found external cabling going through my front garden - this is loose and a tripping hazard, and the cable isn't covered with any housing at the external wall, exposing bare wires. Can ...

pjl1 by Joining in
  • 5 replies
  • 0 kudos

Leaving with no penalty

I have been without broadband and landline for 22 days despite four engineer visits who all agree that the supply cable is damaged. I was told by a virgin operator that I can leave with no penalty after 48 hours of no repair. Then I was told that was...

New installation

Hi I have just received a new Hub 5 and installing for the first time . I have called and activated but still no lights . All connections are good. The customer service lady said possible outage in area but when checking online this is not the case a...

External cables not fitted

Hi, I am a new customer with VM but when the engineers came to connect the cables to my home they stated there was a blockage from the box to the house so had to log it, it's now been over 4 weeks and I'm still having to "piggyback" as they put it fr...

Hub 5 request

Hi, I am a volt 1gig customer and was wondering if there is any way I can request a hub 5 to replace my hub 4?My previous hub 4 (and current one) always make a low droning noise (from the fan) and this seems to happen no matter where I place it. It d...

s88urd by Dialled in
  • 2 replies
  • 0 kudos

Connecting to new build

Hi,Just moved to a new build house and confirmed with the developer that Virgin connected, have a virgin connection panel in the house, green box across the road, yet Virgin Media say they cannot provide a service!How do I get them to flick the switc...

roupen93 by Joining in
  • 3 replies
  • 0 kudos