Recent DiscussionsNew Fibre install understairs - prep work I am having a new 1GB fibre line installed in my house in Manchester. All my network equipment including the router, switches, and related gear is located under the stairs. I am happy to do some pre...Positive FeedBack - Please Pass On Hello, following a recent house move my wife and I would like to thank Teeleshwaree for her assistance. She was extremely patient and thorough, ringing back the next day to ensure we were all set up....Virgin Media not available only in my flat, other flats they have it There are three flats in my building, including mine. My neighbours have Virgin Media FTTP, but when I check the website, it says it’s not available for my flat. How is that possible? One of the othe...Moving Home Hello, I went to view a property today to rent and the landlord and I agreed that we could have the property and move in when ready provided the normal checks. I said i would check broadband as i wo...cable too short Hi I've just received my home start broadband set up kit, it's with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable ...Tidying external and exposed cables on apartment building Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added o...HELP - Installation due, no account details Switched to virgin media. Meant to be installed today. Haven’t received a welcome email or my account number. No idea if an engineer is coming today or not? how do I get this info? [M...New customer - install delay I had the initial technician visit, and as the previous tenant had virgin media. There's a VM box on the inside wall. I was told the cable had been cut, and he couldn't complete my install that da...Hub 5 to 5x - Fibre Up Hub 5 to 5x - Fibre Up Hi, I've just had my Fibre Up upgrade but my existing WiFi Pod (black - WiFi 6) is not connecting to the new router. I did speak to customer support but they've chosen to shi...My hub 5 has been flashing red for more than 9 hours I received the hub today, plugged in and connected, started with white light for few seconds then switched to blinking red light. I tried the 10 sec reset button, still the same. Logging in to my...
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