Haven’t received any tracking information
Hi,My router is supposed to be arriving tomorrow but I still haven’t received a tracking number or and email with a link to do this. I would like to know when my parcel is arriving during the daythanks,sos
Forum Posts
Installation time
Hellocan you please let me know my installation time slot scheduled today. I am unable to track this on the app. Thanks
No confirmation for delivery/installation date?
Hello,I placed an order for fibre broadband + Phone I received the confirmation and the pre-contract but no delivery/installation date confirmation?When is this normally sent out?Kind Regards
Timeframe for external work
How long on average does it take for the external work to get started for my broadband? Also is there a way to track this?
Disconnect service in error
Please can someone help get my service reconnected. Was switched off too early for a move. Had to cancel the move process and need the service switched back on we have to have it for work etc. please can someone help with that?
Months of delays! - Compensation?
Hi All,Bit of background, we moved into our new place end of June and when looking at getting internet, Virgin media seemed like a good bet. We booked our install nice and early so it would arrive the day after we moved in (as we both need the intern...
New build flat - landlord won't let me have VM even though it's already in the area
Hi All,I hope someone can help as I'm not sure the person on the phone at VM understood what I was asking for. I'm about to move into a new build flat, it's a block of 11 flats. The landlord of the proprerty that I'm buying has said that I can't have...
Hub3
Can’t connect the hub 3 to my app
Resolved! No virgin media wall socket
I moved into a new house, and these are the sockets I found, I don't know if I can connect virgin media in one of these or not.
Brown Box Broken and non deductible fee
Hi,I'm contacting you because I've called the customer service team about my brown box being broken on the outside of my home last week. I don't currently have issues with my internet services now, however knowing that the weather conditions could on...
