Self installation
Can I plugged my new Virgin Hub to BT openreach?
Forum Posts
Resolved! Transferring from BT to Virgin
Hi My BT contract ends at the end of October - about 3 weeks. I was thinking of moving to Virgin to the Bigger Bundle and Sports package. I thought I had to cancel my BT contract by telephoning them. When I did contact BT when asked if I was keepi...
Quick start cables problem
Can’t connect cable to wall socket fittings don’t match . Used to have TiVo box which connected ok. None of the connectors will attach to the existing cable
Filed install
what a shame was looking for to having virgin 360 plus broadband but oh no installation arrived technician showed up but still no install guy looked at the job, said it can’t be done some thing do with the fire suppression system in the building I’m ...
Does the quick start router come with a hub power supply?
Does a quick start router come with a hub power supply? my quick start router came today and did not come with a hub power supply. I’m quite confused as you can imagine.
No Welcome Email or Account Details
Hi - I joined Virgin Media via O2 around 2/3 months ago and still haven't recieved any welcome emails or account details via post. The engineer on the install left an account number, but when attempting to register for an account online it doesn't ma...
Power plug
I have received quick start kit on Monday. We had virgin before and are now returning customers. Due to our wall socket being the different one (page 6 start up booklet), we need the power plug (see pic attached). I have been on various phone calls ...
Moving router
Hi I'm looking to move my router and 360 box to another room, can you assist in arranging this?Thanks
Requesting Virgin Services for a whole apartment block
Dear Community,We are living in Highcliffe, Dorset in a block of apartments. The area is mostly houses and I can see that all houses have Virgin service. Out apartment block don't We only have Sky Broadband (ADSL) with pathetic speeds (50ish Mbps).I...
Need engineer. No VM Box
So the self install kit comes in a few hours but I have no Virgin Media box for the cable to go into… what do I do….??someone please help or I will be permanently offline.need engineer same day
