QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Transferring from BT to Virgin

Hi My BT contract ends at the end of October - about 3 weeks.  I was thinking of moving to Virgin to the Bigger Bundle and Sports package.  I thought I had to cancel my BT contract by telephoning them.  When I did contact BT when asked if I was keepi...

Voltaire by Tuning in
  • 17 replies
  • 0 kudos

Filed install

what a shame was looking for to having virgin 360 plus broadband but oh no installation arrived technician showed up but still no install guy looked at the job, said it can’t be done some thing do with the fire suppression system in the building I’m ...

Les39 by Joining in
  • 1 replies
  • 0 kudos

No Welcome Email or Account Details

Hi - I joined Virgin Media via O2 around 2/3 months ago and still haven't recieved any welcome emails or account details via post. The engineer on the install left an account number, but when attempting to register for an account online it doesn't ma...

Power plug

 I have received quick start kit on Monday. We had virgin before and are now returning customers. Due to our wall socket being the different one (page 6 start up booklet), we need the power plug (see pic attached). I have been on various phone calls ...