I have moved into a new flat recently and would like to set up Virgin Media Broadband but it seems that my address has not been added to the VM database. And I have checked and my flat is in the Royal Mail address database. Could someone please help ...
Changed package so waiting for new kit installation etc.When will I start to pay for my altered package and how long does it take to go live with the change?
Hi, we’ve had virgin media installing in our area for the past couple of months. I went to speak to one of the workers to see when it goes live & he said it’s all ready, just needs a Virgin Media engineer to hook it up to the house. I’ve been on the ...
New home owner, just got virgin media since my parents had it and i rate VM highly for broadband.Plugged hub in living room, worked okay however the signal wouldn't reach my office, which is the most important room to have it in as i frequently work ...
Hi. I have a separate router I want to connect to the hub in modem mode. how / where do I find my settings for the new router?
Cabinet for our street has been vandalised. Door has been open for weeks, and fibre cables have been cut.I’ve attached a photo of the cabinets ref number. Can someone please escalate because myself and I’m sure many others are without internet.I have...
Moved into a new build property in Leeds, but cannot find the postcode listed in the VM broadband, if there is any way we can have the broadband?
We recently moved in to our new property, I set the Wi-Fi up initially to use whilst unloading etc and that was fine. Our TV has finally been put up today but when I’ve gone to connect the TV box I’ve realised it’s on the other side of a large room t...
Hi,I was working with a forum mod who is now retired to arrange to see if we could get installation.The mod is now retired. Can someone DM me please
Hi,We have been waiting for our installation since end of July.We got told outside work needs to be done before, however it keeps getting pushed back.After various calls to the customer service team (who are shockingly bad) we still have no idea what...
