I agreed to a deal for TB and broadband a few weeks ago with then equipment due to be delivered today (19th Dec). Over the course of the past few weeks I’ve experienced shocking customer service from the company and have today been told that equipme...
Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!! please can a customer service representative please dm me so I can get this sorted or face cancellatio...
I signed up for broadband and tv early November, due to the current package being ended on the 10th December I decided to delay the self service package to the 11th December.I now find myself in the position with NO internet or TV with 3 children in ...
Hi! All my neighbours can get Virgin and I can see Virgin box outside my house, but my address doesn’t show on the post code check. I do have quite an old house. How can I get Virgin?
Quite simply my new modem has not arrived. Should have been here 5 days ago
I'm in the process of buying a bungalow, but I've just realized that Virgin Media isn't available at the address (I know, I should have checked earlier). I've attached a screenshot showing the location of the property and the cut-off points for Virg...
Finally, after a 3 week delay I recieved my quick start equipment today I've set it all up and the hub is just continuously flashing green. What does this mean?Thank you
Hi,I’m reaching out to the community for clarification and assistance regarding the delivery of my QuickStart kit. Here's the timeline of events:Friday: I ordered a broadband package and was informed over the phone that the QuickStart kit would arriv...
Hello, I don't know if any kindly mods/staff could take pity on me and figure this out for me?I signed up for Gig1 (Volt) fibre during the Black Friday promotion period, and when I signed up it said "three months free and no setup fees" on the site:A...
In the recent bad weather the cover for the outside cable box has disappeared leaving the cables exposed.How can I get a replacement box / cover?Thanks
