QuickStart, set up and connections

cannot find wall socket

Hi，I can’t find where the wall socket is.

Quickstart kit, broadband not working.

I have just been delivered my quickstart kit and got everything set up and plug in, but my broadband is working but won't connect to internet. I have two virgin wall socks and I have tried it in both and left it for a while. All that seems to be happ...

Repeated no-show for cable re-pull

For some time now I have been having issues where my internet connection just drops for a whlie. After several technician appointments I was told I needed a 'Cable Re-Pull'I have now had 5 dates given for this. Each time nobody shows up and when I ca...

Address showing as not serviceable but the rest of the properties on my road are

I've moved into a house on a private mews. When I moved, I wanted to stay with Virgin Media but was told the address was not serviceable. Well, this seems rather hard to believe considering all of my neighbours' addresses are showing as serviceable a...

Unable to reply to a Virgin Media text

I’m a new customer (broadband, tv and tel) and got a text from virgin 86002 re a engineer to resolve a connectivity issue I need to reply to the text with “CONFIRM” to confirm the appointment slot but this message gets not delivered as I get the “me...

Resolved! Move cable

Good afternoon,I've seen from previous requests this can be organised for a £25 fee.Could I confirm whether the existing cable can remain?Essentially we're in the middle of an extension and we need to move the cable, however we don't know when we'll ...

Short Isolator Cable

Hi,Is a short isolator cable available (max 50cm)? My router is tucked away in the corner of my lounge and it trails on the carpet / is constantly pulled by my 1 year old.Thanks

Cable Cover Outside Gone

Hi, anyone know where I can get an outside cable cover which seems to have disappeared?Thanks,Lewis

Resolved! Hub5 not letting me connect using media app

I've just received my hub5 and swapped it over from my hub3. Now I can't connect to the media app and also my hub3 username and password seem to be still active even tho I've unplugged the hub3.

Hub red light

Hi , my hub has red light on constantly I have rebooted it with no change . It’s out in the open never had problems before been like this 3 weeks now . From reading other posts I will need a new one but difficult to contact Virgin over this matter .

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