QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Quickstart kit, broadband not working.

I have just been delivered my quickstart kit and got everything set up and plug in, but my broadband is working but won't connect to internet. I have two virgin wall socks and I have tried it in both and left it for a while. All that seems to be happ...

Kyle93 by Joining in
  • 6 replies
  • 0 kudos

Repeated no-show for cable re-pull

For some time now I have been having issues where my internet connection just drops for a whlie. After several technician appointments I was told I needed a 'Cable Re-Pull'I have now had 5 dates given for this. Each time nobody shows up and when I ca...

Isolgrac by Tuning in
  • 5 replies
  • 0 kudos

Unable to reply to a Virgin Media text

I’m a new customer (broadband, tv and tel)  and got a text from virgin 86002 re a engineer to resolve a connectivity issue I need to reply to the text with “CONFIRM” to confirm the appointment slot but this message gets not delivered as I get the “me...

Akna by Joining in
  • 13 replies
  • 0 kudos

Resolved! Move cable

Good afternoon,I've seen from previous requests this can be organised for a £25 fee.Could I confirm whether the existing cable can remain?Essentially we're in the middle of an extension and we need to move the cable, however we don't know when we'll ...

iam_rob by Tuning in
  • 7 replies
  • 0 kudos

Hub red light

Hi , my hub has red light on constantly I have rebooted it with no change . It’s out in the open never had problems before been like this 3 weeks now . From reading other posts I will need a new one but difficult to contact Virgin over this matter . 

Gavin8 by Joining in
  • 4 replies
  • 0 kudos