QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Broadband no internet

I've been with virgin media several months now with no issue, however for some reason my broadband just shut off, it says connected without internet. I've restarted the hub and also pressed the reset button and it still won't connect.When I rang I wa...

Djt17 by Joining in
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Cant set up broadband

I received my hub 3 box a week ago and it’s meant to be quickstart but cannot get it going, keep flashing green and the wifi symbol stays solid green. It repeatedly does this even if I reset it, how do I book an engineer to come sort this out

New Virgin wall socket

Recently moved house, the Virgin wall socket is in the wrong room. How do I get my TV set up I another room? I’ve contacted Virgin on numerous occasions to request an engineer as predict it’ll need rerouting, but how?! 

Resolved! Broadband Install

Hello VMI live on an estate where VM is installed in all the homes around me.  Despite having two VM street cabinets with 50m of my house we were (the whole street) never connected to your network.  Our homes are serviced by under ground ducting.  Op...