QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Admin Password

Hi,I am trying to logon to my router which has been freshly installed today only the admin password is showing incorrect I have made sure it has been correctly entered fully case sensitive but to no availAny help appreciated


VM in my flat?

I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install.However, since theres no virgin medi...

Resolved! RJ11 to RJ45 Ethernet port

Hi, I recently received my broadband router and was told it was a simple plug in and play, however, the router I have received only takes RJ45 port and the socket on my wall is a RJ11 plug. Does virgin media have their own converter which they can su...

ADA928 by Joining in
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Can’t connect too pod or Virgin connect

I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. I have the 3.0 router. I always have a wifi pod I j...

Nads22 by Joining in
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Move internal VM cable box

We're having some internal work done for an extension, and would like the VM cable box (the small internal white one), moving from its current location (the other side of an extenal wall), to an interior wall where we are relocating our audio-visual ...

Return of equipment

HiWe have waited for over a month now for the box / packaging we should return the equipment as we’re leaving virgin. We were warned that we would be charged £75 if we did not do this. Please can we have the packaging? It is a router and cable tv con...

AC1400 by Joining in
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Hotspot profile

Installed virgin outlook on Android 13 and cannot create a profile to access hotspots.  Have read same prob on earlier releases when will it be fixed for Android 13 ??It's quite an important deficiency    

Resolved! Outside grey box

Outside grey box is open, all the wires are exposed to the elements. Have tried calling VM but because of high call volume I keep getting told to look online. There’s nothing online and can’t find where to report it.

LisaMac by Joining in
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