Admin Password
Hi,I am trying to logon to my router which has been freshly installed today only the admin password is showing incorrect I have made sure it has been correctly entered fully case sensitive but to no availAny help appreciated
Forum Posts
Moving virgin cable from bedroom to living room cost
Hi there,I would like to know the actual cost of moving the virgin cable from the existing location to a different one. The distance would be around 15 metres and I would like to have the cable passed under the floorboars (it can be done now).I am aw...
VM in my flat?
I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install.However, since theres no virgin medi...
Resolved! RJ11 to RJ45 Ethernet port
Hi, I recently received my broadband router and was told it was a simple plug in and play, however, the router I have received only takes RJ45 port and the socket on my wall is a RJ11 plug. Does virgin media have their own converter which they can su...
Can’t connect too pod or Virgin connect
I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. I have the 3.0 router. I always have a wifi pod I j...
Move internal VM cable box
We're having some internal work done for an extension, and would like the VM cable box (the small internal white one), moving from its current location (the other side of an extenal wall), to an interior wall where we are relocating our audio-visual ...
Return of equipment
HiWe have waited for over a month now for the box / packaging we should return the equipment as we’re leaving virgin. We were warned that we would be charged £75 if we did not do this. Please can we have the packaging? It is a router and cable tv con...
Hotspot profile
Installed virgin outlook on Android 13 and cannot create a profile to access hotspots. Have read same prob on earlier releases when will it be fixed for Android 13 ??It's quite an important deficiency
Resolved! Very disappointed - Virgin cannot install
In the middle of a house move, I arranged with Virgin to set up at my new address the day after I was to receive the keys - they informed me some pre-works would be needed although it wouldn't require anyone to be there. Out of courtesy, I informed t...
Resolved! Outside grey box
Outside grey box is open, all the wires are exposed to the elements. Have tried calling VM but because of high call volume I keep getting told to look online. There’s nothing online and can’t find where to report it.
