QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Book an engineer

Hi,I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. I need to book an engineer and can’t find how to do this o...

A wonderful start

Well this has been everything I ever dreamed of decided 3 weeks ago we needed fast broadband, so shopped around, virgin does fastest in my area and Sky couldn’t come close to matching it, so virgin it was call up and we told it was easy to switch, ju...

But you haven’t been sweet

Virgin media just sent me the most annoying email now. I still don’t have internet at home after almost 2 weeks and you are sending me email telling I just got hooked up with the good stuff. Which good stuff! If this is good stuff then I don’t want i...

Ola1 by Joining in
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Resolved! Moving home

Hello,I have just moved to my new house and need to continue using VM broadband service. Tried a few attempts using VM's live chat with filling of all information. But it seems like no response from VM. Can somebody help this? Thank you.    

ccpat by Just joined
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isolator cable

I switched from EE broadband to virgin media, and when I look at the manual it says I need to plug the white isolator cable into the wall socket but I do not have one installed. O2 said to me that I do not need it so its just been flashing green for ...

f13 by Just joined
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