QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Piggybacking my service

I have been waiting over a year for Virgin to re-pull a new cable for my home, since then we have been 'piggybacked' to next door, 2 appointments have been missed without any reason being given this month, and just rescheduled.Is anybody experiencing...

Gazb68 by Tuning in
  • 13 replies
  • 0 kudos

2 accounts but can only access 1

I have a broadband account at home and one for a business. For some reason they seem to be linked together even though I log in with a different email address and account number. This means I can only access my business account which was the first on...

JD8 by Joining in
  • 8 replies
  • 0 kudos

Quickstart delivery missing

After two full weeks of back and forth with Virgin Media to even activate my account (which included sending my personally identifying residency documentation in 5 different times), my Quickstart order was finally processed. When I bought the service...

Hub 5 Availability

Hello, It has been a while since the Virgin Hub 5 has been announced. I am curious when customers will be able to request these routers? I have requested one for some time now, but were told by customer staff that they were either still testing the d...

Blitzbok by Dialled in
  • 12 replies
  • 1 kudos

Extending external cable

Hi. We are getting our front garden paved in two weeks and have just noticed that the cable from the road to the house is about 1 inch deep with no slack. Is it possible to either extend the cable so we can bury it or get it relaid?  And does it have...

Excellent Technician

After waiting from 11th September for Virgin Media to address my many complaints, issues  & installation, today ,19th October  at 16.56 a technician arrived. He did not leave until 19.42, he was very kind, courteous & thoroughly knew his job & what n...

VirgMed by Joining in
  • 2 replies
  • 0 kudos

Virgin wall socket twin cables help?

 Hi thereWe have just moved into our new rental property and we’re sent out virgin QuickStart box. The virgin wall socket in the property has two twin cables coming from it. (Picture attached) We have tried to connect and activate our boxes with no l...

Krice1 by Tuning in
  • 5 replies
  • 0 kudos