I have been waiting over a year for Virgin to re-pull a new cable for my home, since then we have been 'piggybacked' to next door, 2 appointments have been missed without any reason being given this month, and just rescheduled.Is anybody experiencing...
I have a broadband account at home and one for a business. For some reason they seem to be linked together even though I log in with a different email address and account number. This means I can only access my business account which was the first on...
After two full weeks of back and forth with Virgin Media to even activate my account (which included sending my personally identifying residency documentation in 5 different times), my Quickstart order was finally processed. When I bought the service...
I have just installed a new hub3 it did not work to start and it had a red solid light, after speaking to customer services they did a few things and it now works but the light has remained solid red. I asked them if this was ok they said yes it is f...
Hello, It has been a while since the Virgin Hub 5 has been announced. I am curious when customers will be able to request these routers? I have requested one for some time now, but were told by customer staff that they were either still testing the d...
Hi. We are getting our front garden paved in two weeks and have just noticed that the cable from the road to the house is about 1 inch deep with no slack. Is it possible to either extend the cable so we can bury it or get it relaid? And does it have...
After waiting from 11th September for Virgin Media to address my many complaints, issues & installation, today ,19th October at 16.56 a technician arrived. He did not leave until 19.42, he was very kind, courteous & thoroughly knew his job & what n...
Hi thereWe have just moved into our new rental property and we’re sent out virgin QuickStart box. The virgin wall socket in the property has two twin cables coming from it. (Picture attached) We have tried to connect and activate our boxes with no l...
Hi,I'm trying to get Virgin Media for my new house but unfortunately on the credit check page when I type in my current postcode, all flats are shown but my previous flat. Can you please help me with this? I have looked for the answer online but ever...
Hi all,I move in to a new place today and was told quick start would be fine but I do not have the wall box. I have 2 black sky looking cables but that is it. How do I book a manned installation and what is the usual wait time? I have to work from ho...
