QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

NO VM wall socket!!:(

Hi,I've just moved home and need internet for WFH.I just received my virgin media kit today but unfortunately there is no virgin media wall socket in my flat. Will anyone be able to help? Thank you very much.

Javlnd by Joining in
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No Welcome Email or Tracking Details

Hi,I ordered a broadband package from Virgin on 24/11/2022, receiving an order summary and pre-contract documents. The next steps from the email was to have my delivery date confirmed, have my contract emailed, and receive an SMS with parcel collecti...

GH11 by Joining in
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Resolved! Can't find my hub

Hi, I’m trying to use the Virgin Media Connect App but it’s saying it can not find my hub. I’m currently connected to it on all devices and it seems to be working fine. I’ve tried rebooting the hub and uninstalling the app and reinstalling but to no ...

Intermittent service failiures

Hi, the drop outs on my connection seem to be happening more frequently. Is there a problem in the area / on my line? at one point we were going to get an engineer to check my line here in person because of signal problems but we didn’t in the end as...