Hi. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options onli...
Hi.Ive just bought a property and would like the virgin wallbox removed. Can I remove it myself or do virgin have to?
I don't have a Virgin wall socket. Only an aerial cable (pictured below) connected to a box outside my flat.The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. B&Q are running lo...
Hi,I've just moved home and need internet for WFH.I just received my virgin media kit today but unfortunately there is no virgin media wall socket in my flat. Will anyone be able to help? Thank you very much.
Hi,I ordered a broadband package from Virgin on 24/11/2022, receiving an order summary and pre-contract documents. The next steps from the email was to have my delivery date confirmed, have my contract emailed, and receive an SMS with parcel collecti...
Hi, I’m trying to use the Virgin Media Connect App but it’s saying it can not find my hub. I’m currently connected to it on all devices and it seems to be working fine. I’ve tried rebooting the hub and uninstalling the app and reinstalling but to no ...
Hi, the drop outs on my connection seem to be happening more frequently. Is there a problem in the area / on my line? at one point we were going to get an engineer to check my line here in person because of signal problems but we didn’t in the end as...
