QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Total loss of Service HX3

I live in Shelf, Halifax, HX3 7NX, have had zero TV or broadband since the early hours of Tuesday.  This is affecting multiple addresses in the local area.  The service status page just keeps moving the date and time that this will supposedly be fixe...

BenFax by On our wavelength
  • 17 replies
  • 1 kudos

Resolved! Hub5 modem mode setup for mesh

OK so I've received my new Hub5 today on my Volt 1Gb upgrade. My current Hub 3 system is set up in Modem mode running a TP-Link Deco mesh behind it. Nowhere in the VM instructions can I find whether or not I can just disconnect the Hub3, connect the ...

grocerjack by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! Wall Socket

My broadband just arrived today. But the wall socket, I cannot attach the wall socket with Isolator Cable. The port of wall socket is blocked. I cannot show you picture rn as the photo size is more than it’s limit. 

Saw2 by Joining in
  • 2 replies
  • 0 kudos

Admin Password

Hi,I am trying to logon to my router which has been freshly installed today only the admin password is showing incorrect I have made sure it has been correctly entered fully case sensitive but to no availAny help appreciated


VM in my flat?

I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install.However, since theres no virgin medi...

Resolved! RJ11 to RJ45 Ethernet port

Hi, I recently received my broadband router and was told it was a simple plug in and play, however, the router I have received only takes RJ45 port and the socket on my wall is a RJ11 plug. Does virgin media have their own converter which they can su...

ADA928 by Joining in
  • 2 replies
  • 0 kudos