I'm moving home and would like to take my account with me. However, it looks like VM don't service the area I'm moving to. I'm in contract, will I be charged an exit fee even though VM can't provide my service
Heya I connected up the router as per instructions. Can connect to the wifi but no rf signal. Tried network diagnostics too. No signal. I installed it into pre-existing wall socket today. Ordered hun 4 about 5 days ago. Should be working with signal ...
Hi,
My Hub 3 also is displaying the orange light and the signal is very poor and works intermittently. I have already pinhole reset the router and have had it for less than a month. It is not an overheating problem either.
Hopefully someone can con...
Hello, I've set up my new hub 3 today. However, I only have about 40 mbps instead of 350+. I have turned the power off & on, & all the leads are correct. Any idea's ?
Hi, I ordered a Gig1 Fibre Broadband package. I had an email on Wednesday 19th stating that I would receive further details about delivery being today (Sat 22nd) but I’ve had no follow up since.I’ve not been given an account number yet so I’m unable ...
I have been waiting over a year for Virgin to re-pull a new cable for my home, since then we have been 'piggybacked' to next door, 2 appointments have been missed without any reason being given this month, and just rescheduled.Is anybody experiencing...
I have a broadband account at home and one for a business. For some reason they seem to be linked together even though I log in with a different email address and account number. This means I can only access my business account which was the first on...
After two full weeks of back and forth with Virgin Media to even activate my account (which included sending my personally identifying residency documentation in 5 different times), my Quickstart order was finally processed. When I bought the service...
I have just installed a new hub3 it did not work to start and it had a red solid light, after speaking to customer services they did a few things and it now works but the light has remained solid red. I asked them if this was ok they said yes it is f...
Hello, It has been a while since the Virgin Hub 5 has been announced. I am curious when customers will be able to request these routers? I have requested one for some time now, but were told by customer staff that they were either still testing the d...
