Get quick start kit but no wall socket in house
Just got my quick start kit but seems the house does not have wall socket to plug in. Please advise if we need to book engineer for checking and set up. Thanks a lot.
Forum Posts
Resolved! Setup with ntl box with no socket
Having some trouble working out the setup here. I was told a previous owner had virgin media, so now just trying to set up. I have a ntl box on the wall with two black cables coming out. There is no socket or place to plug anything into the ntl box. ...
Signed up - not receiving a verification email
Hi I have just signed up to virgin media again after a gap and I am not receiving a verification email even after several attempts. Please help as I want to be able to sign in and use virgin connect and virgin go. Regards
No wall plug for separator cable
Received my Hub 4 today for new home.there’s no socket anywhere to plug in the separator cable - only an existing lead from the previous owner (Now Broadband) which originates from somewhere inaccessible outside.had to remove some sort of adaptor bu...
Hub4 installation; solid red light
I received my hub4 and tv box today. I have installed the hub4 correctly and the cables are firmly in, however I have no connection and there is a solid red light. I rang vm who said they will activate it and in 15-30 mins I should expect it to flash...
Connect app issue
We had a major outage in our city for the last few days.. Finally came back on last night.Now the Connect app isn't working.I have tried unistalling and reinstalling the appResetting the hub 3Rebooting the hub 3Leaving the ssid and password as defaul...
Disconnections and bad internet returns
HelloI've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. I had very similar problems when I first got my Virgin Box...
Resolved! Solid Red Light on Wifi Hub 4
My wifi has been down for two days already.......I'm using a Hub 4(the inverted trapezoidal one) and there is a solid red light after the flashing of white light whenever I reboot it.I have done the research and it seems like a connection problem acc...
New connect App
New Hub 5 is connected to my phone but the virgin media connect APP can't find it?
No box
Hi all, I'm having my quick start kit delivered on Saturday but I'm noticing that I don't have a virgin media connection anywhere and the brown box in the front of my property is all mangled up, cables look damaged and corroded what can I do?
