New member
I have done a order CH2027628949. I got an email gone away form and heard anything. I'm taking over the internet at the address and the other user will cancel once I have got mine up so we don't loose internet
Forum Posts
Resolved! Router extension
Am needing to move my hub3 router to the other side of room. I noticed on forum that you can’t just add an extension to the existing short isolator cable and must have this done by engineer. Is this still correct, if how do you book engineer?
Resolved! False claim - virgin media broadband
Hello,I have been virgin media customer for more than 3 years , put a request for moving home in the first week of September 2022, was informed that Broadband would be activated on September 27 and just needed self installation. When I moved into the...
No wall socket: connecting aerial to white Virgin cable
I don't have a Virgin wall socket. Only an aerial cable (pictured below) connected to a box outside my flat.The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. B&Q are running lo...
Compensation awarded by CISAS after failed install
After my protracted house move and attempted Virgin install (thread here: https://community.virginmedia.com/t5/QuickStart-set-up-and/Very-disappointed-Virgin-cannot-install/td-p/5078014)I took my complaint to CISAS as Virgin never officially informed...
New customer connecting to existing CATV with taps
Hi There,Trying to get Virgin Fibre installed at my property, but the website says that broadband is not available. I've had a Virgin engineer come out, and they have confirmed that the building is 100% serviceable as there are existing CATV pits wit...
Exposed cable on driveway
Hi,The cable supplying our Virgin service Is exposed. It looks like a trench was dug into our concrete driveway for the cable and then filled in. The concrete filling the trench has crumbled away leaving the cable open to the elements (and our car dr...
Virgin Connect App not connecting to new Hub 5
I am on the WiFi but the virgin connect app will not connect to the Hub!
NO VM wall socket!!:(
Hi,I've just moved home and need internet for WFH.I just received my virgin media kit today but unfortunately there is no virgin media wall socket in my flat. Will anyone be able to help? Thank you very much.
No Welcome Email or Tracking Details
Hi,I ordered a broadband package from Virgin on 24/11/2022, receiving an order summary and pre-contract documents. The next steps from the email was to have my delivery date confirmed, have my contract emailed, and receive an SMS with parcel collecti...
