Recent Discussionsnew customer tv + PC different rooms Hi, we are moving to a new property, the property might have had virgin before and i suspect the inlet is in the lounge. We intend to have virgin tv and broadband but i dont know whether i need an ex...Moving WiFi hub My WiFi router was installed upstairs in an undesirable location. We would like to move the hub downstairs to a better location. Hoping someone can help with this Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Red light flashing, trying to activate. I have an existing wire coming from the wall socket from a previous installation. Do I need to plug that into the router? Or do I plug the one i got today and plug into the left side of the router. I...Longer co-axial cable We are moving the tv hub and router further from the box, so in need of a longer cable. How do ai order this. I looked at other messages, but couldn't see why I could order it. Thanks SolvedInstall issues Hello, I had a virgin engineer visit my property today for install. My house sits on the end/corner of the street so my front drive garden swings around (if that makes sense) to the next house. Ne...Property "unserviceable"/too expensive Hi All, new to the forum and looking for advice/help. Decided to switch to virgin media at the start of December 2025 as now need the higher speeds they provide for both work and family. Address che...Connection time-outs every now and then Hello, My connection is getting annoying time-outs. For several years my connection was stable, but since 4-6 weeks the connection cuts off for 5-60 seconds every 5-90 minutes. Quite random, as you ...Need to book a £25 Non-Fault Call Out for cable relocation Hi, I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible. I...Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...
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