QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

New member

I have done a order CH2027628949. I got an email gone away form and heard anything. I'm taking over the internet at the address and the other user will cancel once I have got mine up so we don't loose internet

SJ85 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Router extension

Am needing to move my hub3 router to the other side of room. I noticed on forum that you can’t just add an extension to the existing short isolator cable and must have this done by engineer. Is this still correct, if how do you book engineer? 

Mrdiy by Joining in
  • 3 replies
  • 0 kudos

Resolved! False claim - virgin media broadband

Hello,I have been virgin media customer for more than 3 years , put a request for moving home in the first week of September 2022, was informed that Broadband would be activated on September 27 and just needed self installation. When I moved into the...

kzohaib by Joining in
  • 12 replies
  • 0 kudos

Exposed cable on driveway

Hi,The cable supplying our Virgin service Is exposed. It looks like a trench was dug into our concrete driveway for the cable and then filled in. The concrete filling the trench has crumbled away leaving the cable open to the elements (and our car dr...

PXL_20221113_145042167 (1).jpg PXL_20221113_145115688 (1).jpg
z80dan by On our wavelength
  • 4 replies
  • 0 kudos

NO VM wall socket!!:(

Hi,I've just moved home and need internet for WFH.I just received my virgin media kit today but unfortunately there is no virgin media wall socket in my flat. Will anyone be able to help? Thank you very much.

Javlnd by Joining in
  • 1 replies
  • 0 kudos

No Welcome Email or Tracking Details

Hi,I ordered a broadband package from Virgin on 24/11/2022, receiving an order summary and pre-contract documents. The next steps from the email was to have my delivery date confirmed, have my contract emailed, and receive an SMS with parcel collecti...

GH11 by Joining in
  • 1 replies
  • 0 kudos