QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! i need an engineer asap

I was sent my virgin volt router and set up kit a week ago, but previous tennants have moved or removed the Ethernet box and I need a new one fitting as I have no WiFi signal or connection with just the white virgin media cable alone, thanks...

Resolved! Virgin media equipment not turned up

Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. And if I ask virgin via watsapp they say to phone ...

Solid Red Light on Hub 5

Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. On...

hzli by Joining in
  • 3 replies
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Severe delays with quickstart package.

Hello team,Greetings from Haoyu, I bought a virgin quickstart(broadband) recently which is supposed to arrive on 28th October, the next day after I bought another email noticed me that it's delayed to 1 Nov. I'm already unhappy, I chose your service ...

hz2019 by Joining in
  • 1 replies
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Resolved! Connecting Printer to Hub

I’m trying to connect my HP printer to my WiFi but I can’t seem to find the required information?I’ve got two options…The PIN from the router label (8 digits)orThe Network Security keyI can’t seem to find either of these on the hub?Can anyone help pl...

lisa-marko by On our wavelength
  • 8 replies
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Removing Virgin Media cable and box

I've recently purchased a house, and the previous residents may have been Virgin customers. There's a connection box in the living room and an exposed cable running from the road to the ingress.I'd like to remove both of these so we can landscape and...

mmm1 by Joining in
  • 3 replies
  • 0 kudos