Is this the correct Socket wall for brodband
Is that the correct socket wall to connect the broadband? I moved to new flat and I tried to use this socket it fir but not connection. Only green light shows up! Thank you
Forum Posts
Resolved! How to book engineer
How do I book a engineer appointment to have my router moved because I can't game over the WiFi even though all the virgin tests say it's great
Poor quality- old install connection box
Good morning I recently received my router package (Thurs 27th Oct) all was ok with that. The problem is with the existing equipment in the house, it was clearly installed some years ago and not fit for purpose, it's hanging off the wall and I think...
Resolved! i need an engineer asap
I was sent my virgin volt router and set up kit a week ago, but previous tennants have moved or removed the Ethernet box and I need a new one fitting as I have no WiFi signal or connection with just the white virgin media cable alone, thanks...
Resolved! Virgin media equipment not turned up
Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. And if I ask virgin via watsapp they say to phone ...
Solid Red Light on Hub 5
Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. On...
Severe delays with quickstart package.
Hello team,Greetings from Haoyu, I bought a virgin quickstart（broadband） recently which is supposed to arrive on 28th October, the next day after I bought another email noticed me that it's delayed to 1 Nov. I'm already unhappy, I chose your service ...
How to request a repair/replacement external brown box please?
Hi,Any one know how to report/request a replacement box pls? Is completely broken with cables out. I’ll appreciate any help.RegardsZaneta
Resolved! Connecting Printer to Hub
I’m trying to connect my HP printer to my WiFi but I can’t seem to find the required information?I’ve got two options…The PIN from the router label (8 digits)orThe Network Security keyI can’t seem to find either of these on the hub?Can anyone help pl...
Removing Virgin Media cable and box
I've recently purchased a house, and the previous residents may have been Virgin customers. There's a connection box in the living room and an exposed cable running from the road to the ingress.I'd like to remove both of these so we can landscape and...
