New customer here.Broadband up since I got it last Thursday then had 5 intermittent outages this afternoon (Monday), each lasting between 10 and 30 minutes - a real pain during an afternoon of Teams calls!Website said service status green in my area ...
My partner and I are currently in the process of buying a house and we have been informed that our property is not connected the virgin media cables. However when talking to the neighbours within the close some of the properties do have cables and ar...
I have received emails saying am ready documents bin sent but I still have had a time for the installation fella does anyone no why
Hi,Frustratingly short cableCan you tell me how to obtain a longer length of cable from Virgin or where to buyThe one from wall to hub, mine is only 80cm long (installed by engineer) I need 3mtr minimum Many thanks
Have intermittent outages, and my neighbour as well. Using speed test, One minute over 200, next zero. I do not have an external Aerial so cannot watch TV at all. London SE7 area! Tried using your testing site, one minutes everything is fine, next ca...
Just had my broadband/phone line package delivered but noticed that it needs the isolator cable plugging in to the virgin wall socket to work, the picture shown is the previous owners wall socket and we have tried to take off the cable attached to no...
 what’s this bulge for in the new coax cable? I recently moved and VM sent me this, but the old cable I had never used to have this.
Hi,I accidentally ordered to my neighbour’s address. I don’t have an account number and there doesn’t seem to be a fix after phoning multiple times.thanks in advance!
I'm getting an engineer round next week to sort out broadband, anyone know if I should have received a modem or any other equipment prior to the engineers appointment? (Sorry if I'm so old school asking about a modem) cheers
Transferring account to a new address - scheduled for October 17th. An engineer was supposed to come out and do 'external work' that week, and then 'internal work' on the week commencing 24th. It is now the 31st. I haven't heard a single thing from a...
