QuickStart, set up and connections

Haven't recieved confirmation email or quick start kit

Hi,I just moved house, I ordered a quick start kit on 16th December, had the thank you email saying it would arrive on 20th December, still haven't recieved a confirmation email or the kit and I'm getting concerned as it's been over a week.

Resolved! New kit not delivered

HiI had an Engineer visit on Tuesday to install a new wall socket. He kept in contact with me re his requirements to get the job done, let me know when he was (an engineer's) five minutes away, was polite, tidy abd managed to do the job quickly. Qui...

Router installed downstairs - options for upstairs use?

Years ago my parents had Virgin Media for tv and internet. The TV box was downstairs and the WiFi router was connected upstairs next to our family PC. No problems.In recent years they’ve switched to Sky and back again to Virgin Media but unfortunatel...

Changing My SSID

I live on a very busy commercial street, in range of a few large restaurant chains.What would happen if I changed my network SSID to something factual like:VIRGIN_MEDIA_ARE_LIARSDONT_BELIEVE_VIRGIN_MEDIAVIRGIN_MEDIA_ARE_THE_WORSTIt would be read by h...

Agreed a new home install date... Then changed it once everything was agreed

Had a very frustrating time sorting a change of address... 1 day spent phoning and on web page... I finally got a reply via text today and agreed a 22nd disconnect, 23rd install... only for once it was all supposed to be done, just finalising... 14mi...

No power to router

Doesn’t appear to be any power to my router so I have no WiFi and can’t use apps catch up or demand on Tv.Have booked a technician but earliest is Saturday which is disappointing but also concerned that I’ve not been asked any questions so will techn...

Registration failure

Hi All,I have been experiencing temporary issues with internet over the past 24 hours. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. I have acquired a downstream channel (hz) 23...

Delayed installation, shameful responses

I signed up for VM back in October and was meant to receive an engineer visit on Saturday 28 November. They came and found out that no outside pre-work has been done. The cable people came knocking at my door two days before and I saw them working bu...

Installation

What a Joke this company is. Fibre to the premises put in 2 days after order (12th December). "Engineer" came 2 weeks later on an afternoon call and reported "no signal". Another new fibre put in the next day. Just got a message to say the engineer w...

Resolved! Install date cancelled and rescheduled 3 times over 2 months due to 'extra work required'

Hello!Looking for a bit of advice as to whether this is needs escalating or not.My area has recently been cabled via telegraph pole. I signed up for Ultimate Volt bundle on the 28th of August.My original install date was booked for the 9th of Septemb...

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