QuickStart, set up and connections
Installing and configuring your kit
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Potential damaged cable on public pavement

Photo below. I’ve just noticed these cables exposed on the pavement just outside my property. I’m not 100% sure these are virgin media cables, or going into my property, but it seems likely given the angle and location of my Virgin Media external box...

IMG_6764.jpeg
REY84 by Joining in
  • 263 Views
  • 3 replies
  • 0 kudos

Outside box state

A little while back, a VM engineer came out to do some work on my neighbour's connection. In the process, the engineer appears to have routed the neighbour's wire through our brown box. This has left the brown box overstuffed to the point where it ne...

PXL_20240408_103723235.jpg

ORDER NOT DELIVERED

MY ORDER HAS NOT ARRIVED Order Ref: 17103029Order date: 02/04/24Services OrderedBroadbandYour self-install pack is scheduled to be delivered on:Tuesday2Aprilbetween8am-6pmWhere's my self install pack? 

tprronnie by On our wavelength
  • 170 Views
  • 3 replies
  • 0 kudos

Technician Feedback

I never received the feedback email re the technician set up...I'd appreciate if this can be sent please Our technician: Josh: 79780 - he was very good, down to earth, knowledgeable, patient, good with out kids, and cats! He tried to assist us with a...

Resolved! Loose cables after storm

Hi VM After recent stormy weather some VM cables have come loose at my apartment building. The loose cable is quite low hanging and could easily  be grabbed by a child. Is it possible for someone from VM to reattach the loose cable?Thanks  

1000006739.jpg 1000006738.jpg
sdempsey by Tuning in
  • 606 Views
  • 7 replies
  • 0 kudos