For the last week, there has been multiple outages to our broadband / phone / online TV services.Last Thursday (17th) there was some planned maintenance performed.....10-4, however that over ran to 6pm.....Trying to access information on what actuall...
Hi I really need some help in regards to my broadband. It’s been down for over 4 days after raising a complaint ( I havent actually been able to speak to anyone about it yet) I finally had someone agree to send an engineer around to my house. I’ve ta...
Hello, just looking for any possible information as to when we are going to get the service in Newton Aycliffe, i have been following the build for a while now, i have the virgin media toby box outside my property and the cabinets are everywhere, i k...
Could anyone advise where I could find out when a cabinet is likely to be decommissioned and removed from outside our house? There's a new smaller form-factor cabinet that's been installed next to it, and I've seen a couple of engineers moving kit be...
It looks like the external Virgin Media cable was not properly buried when installed to my property and is exposed as shown. How do I report this faultPath to Garden
I am quite puzzled as I have just realised that my external connection/installation/cables and wall boxes/attachments in my front garden and wall have been changed or updated without my knowledge. I can only assume it happened during September when I...
I've tried to contact customer service about this but they are useless.I was wondering if anyone here knows what will happen if I move my services to an address that already has virgin media services?
I am taking to the forum as I have spent a lot of time going around in circles with Virgin media to resolve the current issue i have. my property as is all the houses along the road fed by overhead lines, both telephone and power, back in July all th...
I signed up for VM Fibre Broadband on 9/10, with an install date of 24/10. As VM is new to the area, there is some outside work to be done and I filled in the online survey for this as soon as I received notification it was needed.Since then, nothing...
My upstairs neigbours have Virgin Media (it is only us and them in the property; two flats with a shop below) and i've been told whilst on the phone to Virgin that they cannot install to my flat! This seems really odd to me as I can see the cables ru...
