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Forum Posts

Potential damaged cable on public pavement

Photo below. I’ve just noticed these cables exposed on the pavement just outside my property. I’m not 100% sure these are virgin media cables, or going into my property, but it seems likely given the angle and location of my Virgin Media external box...

REY84 by Joining in
  • 3 replies
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Outside box state

A little while back, a VM engineer came out to do some work on my neighbour's connection. In the process, the engineer appears to have routed the neighbour's wire through our brown box. This has left the brown box overstuffed to the point where it ne...



MY ORDER HAS NOT ARRIVED Order Ref: 17103029Order date: 02/04/24Services OrderedBroadbandYour self-install pack is scheduled to be delivered on:Tuesday2Aprilbetween8am-6pmWhere's my self install pack? 

tprronnie by On our wavelength
  • 3 replies
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Technician Feedback

I never received the feedback email re the technician set up...I'd appreciate if this can be sent please Our technician: Josh: 79780 - he was very good, down to earth, knowledgeable, patient, good with out kids, and cats! He tried to assist us with a...

Resolved! Loose cables after storm

Hi VM After recent stormy weather some VM cables have come loose at my apartment building. The loose cable is quite low hanging and could easily  be grabbed by a child. Is it possible for someone from VM to reattach the loose cable?Thanks  

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sdempsey by Tuning in
  • 7 replies
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