Hi there,myself and about 15 other houses in my estate have been trying to get virgin broadband in our area for the past month. This is a new development that is supposedly wired for virgin media services however everyone keeps being redirected to th...
Just received VM quick start home broadband & TV previously BT customers have these connections inside house wifi constantly blinks & doesn’t connect, nor does TV spoke to VM told engineer coming out in 2 days, was told would set up easy, have no ide...
Hi folks,I am planning to buy an upgrade from M350 to Gig1. My existing plan ends on the 3rd of Jan and I have already paid the outstanding amount for this month on the 12th Dec.Now, if I upgrade today to the new plan, when will the upgrade kick in? ...
Hi,I've recently 'upgraded' to Virgin and their fibre package from the old copper broadband service from Utility Warehouse and I've got to say I'm really disappointed so far. The WiFi signal in the house is good the speeds seem good but for the first...
I recently joined Virgin and I’ve been sent a kit. I cannot start it as I don’t have a virgin plug. How do I contact customer services to get me an Engineer arranged?Thanks
I have a new self starter kit and the VM wall socket does not fit my new cables. Do I need an adaptor to make this work?
Hi I need my property to be checked if I can get virgin media in my flat.First time I got.my contract they said my property is eligible and proceeded with self install.kit. Hovewer when it came I didn't have virgin media box so,I called an technician...
Hi,I hope I have posted in the right place.On the 28th of November our Internet decided to drop out. I checked all the connections and everything seemed fine so I rang for an engineer, he turned up and looked around and said everything seems fine ins...
I accidentally entered "no engineer needed" when ordering my Virgin router and I'm in need of Virgin cables to be directed to my flat. However, Cirgin make it very difficult to request an engineer and I can't find any option to online. Any help? At t...
I’ve had Virgin fibre for almost 2 weeks. We have not had any days yet when WiFi hasn’t gone down. Engineer came last Thursday and installed new hub. Signal dropped before he left. Said he couldn’t resolve issue. Virgin has tonight said they’ll send ...
