QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Urgent New build connection needed

Hi there,myself and about 15 other houses in my estate have been trying to get virgin broadband in our area for the past month. This is a new development that is supposedly wired for virgin media services however everyone keeps being redirected to th...

New VM customer quick start up issues

Just received VM quick start home broadband & TV previously BT customers have these connections inside house wifi constantly blinks & doesn’t connect, nor does TV spoke to VM told engineer coming out in 2 days, was told would set up easy, have no ide...


Hi,I've recently 'upgraded' to Virgin and their fibre package from the old copper broadband service from Utility Warehouse and I've got to say I'm really disappointed so far. The WiFi signal in the house is good the speeds seem good but for the first...

Ordered broadband kit

I recently joined Virgin and I’ve been sent a kit. I cannot start it as I don’t have a virgin plug. How do I contact customer services to get me an Engineer arranged?Thanks 

Akilan by Joining in
  • 1 replies
  • 0 kudos

Property check

Hi I need my property to be checked if I can get virgin media in my flat.First time I got.my contract they said my property is eligible and proceeded with self install.kit. Hovewer when it came I didn't have virgin media box so,I called an technician...

Lp_stewe by Joining in
  • 4 replies
  • 0 kudos

Complete loss of services

Hi,I hope I have posted in the right place.On the 28th of November our Internet decided to drop out. I checked all the connections and everything seemed fine so I rang for an engineer, he turned up and looked around and said everything seems fine ins...

Sacul86 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Engineer needed

I accidentally entered "no engineer needed" when ordering my Virgin router and I'm in need of Virgin cables to be directed to my flat. However, Cirgin make it very difficult to request an engineer and I can't find any option to online. Any help? At t...

LGibbons by Joining in
  • 3 replies
  • 0 kudos

Intermittent WiFi Failure

I’ve had Virgin fibre for almost 2 weeks. We have not had any days yet when WiFi hasn’t gone down. Engineer came last Thursday and installed new hub. Signal dropped before he left. Said he couldn’t resolve issue. Virgin has tonight said they’ll send ...

Dtec001 by Joining in
  • 1 replies
  • 0 kudos