Recent DiscussionsBroadband Issue Hi My neighbours who are right next door tgeir house is attached with mine they have full fiber broadband availabke to them and all the other houses on the postcode but only my house does not have v...Cannot connect to broadband kit in your home Every time I run the Broadband Service Status Test Your Hub test on the My Virgin Media App and on the My Virgin Media website, I get the following message. Any ideas why? A bit puzzled as everythin...Moving Router Hi - I’m looking to move my router back in to a room it was previously in. From looking on the site, it looks as though the way to start the process is to drop a message on here and someone will get ...New Build With VM Box 'Currently Unavailable' Recently moved into a new build property (Flat) and has a Virgin Media box inside however when going through the VM website, the address is shown but is saying it is currently unavailable at the addr...Wall box, query if compatible with virgin? Hello all, I was hoping to get virgin media to my new property (which I am having a few problems with). On the chat they said that virgin was last supplied to my rental in August 2025, ho...Cable/socket room move Hello, We're planning to have work done on our property and I need to get the VM point moved. I understand there is a charge for this - I just need to get it arranged. Can someone reach out to me ...VM External Cable Feed in garden to Omnibox on house. The feed is a co-joined (double) attached cable which I presume is telephone & Internet feed which runs from the street into my garden, upto the junction box fixed on the outside of my house, before ...Tidying external and exposed cables on apartment building Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added o...Broken Omnibox Hi, I would like to report my omnibox cover is broken off and cables are now exposed. Is this possible to be replaced? Thanks Pre install queries Ordered VM TV and broadband on Wednesday from a Virgin sales guy and was told that pre install will happen at any time and I dont need to be in for this as he told me where the cable would run from ...
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