QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

New customer no virgin wall socket

I signed up for broadband and landline, was eligible for self install seemed easy enough until I received my install kit and realised I don’t have a virgin socket in my house. Just an old bt phone point. How do I go about getting this sorted? Many th...

Emmza by Joining in
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Where has my appointment gone?

I had my installation date for the 21st of dec and now its disappeared. Also they have not been to do the external work yet. Why has it disappeared from my app? Same if i log in to virgin media through my computer and check that way.Is virgin media e...


Red light on Hun 3.0

Hi, I’ve had a red light on my hub now for 4 days. Everywhere I’ve looked indicates it’s overheating - it’s really isn’t! We have unplugged and left for 12 hours to see if it sorts itself out but the light is still there. Trying to get in touch with ...

external work contractor

Hello,Can anyone please tell me who the contractor will be for the external work. I live in Barnsley, south yorkshire. I have been told countless times from virgin that someone is coming to do the external work but nobody comes and i'm really sick of...

Equipment delivery

I am a new customer and can only say I am getting really frustrated with the whole experience of ordering, receiving and tracking my broadband kit. I ordered via quick start for delivery on 8th Dec, delivery confirmed by Virgin but nothing turned up,...