So, tea time yesterday, my internet stopped working done all the trouble shooting including a 60 second factory reset which didn't do anything. Been advised I will get a technician call out Wednesday 5days after it stopped working! Issue now is witho...
My outside box cover has blown away is there any way to get this fixed? I’m worried with the cold weather things will stop working.
I signed up for broadband and landline, was eligible for self install seemed easy enough until I received my install kit and realised I don’t have a virgin socket in my house. Just an old bt phone point. How do I go about getting this sorted? Many th...
Hi.My external junction box has lost it's door in a recent storm. Can a new one be fitted please?Regards Andy
I had my installation date for the 21st of dec and now its disappeared. Also they have not been to do the external work yet. Why has it disappeared from my app? Same if i log in to virgin media through my computer and check that way.Is virgin media e...
Hi, I’ve had a red light on my hub now for 4 days. Everywhere I’ve looked indicates it’s overheating - it’s really isn’t! We have unplugged and left for 12 hours to see if it sorts itself out but the light is still there. Trying to get in touch with ...
Hello,Can anyone please tell me who the contractor will be for the external work. I live in Barnsley, south yorkshire. I have been told countless times from virgin that someone is coming to do the external work but nobody comes and i'm really sick of...
Am trying to register with the connect app but and have tried numerous times to request the verification email and nothing. Please help
I am a new customer and can only say I am getting really frustrated with the whole experience of ordering, receiving and tracking my broadband kit. I ordered via quick start for delivery on 8th Dec, delivery confirmed by Virgin but nothing turned up,...
How long do Virgin Media take to answer a complaint?So far I have been waiting 106 days and they have not even attempted to contact me.128 days and counting with no broadband.
