QuickStart, set up and connections

Keeps saying incorrect password

I have the Hub 5. I would like to change the default password into something I will remember.When I go to the page http://192.168.0.1/ to change my password, I cannot login because it says my pass is incorrect. I'm using the default pass given on the...

REPLACEMENT VIRGIN MEDIA HOUSING BOX COVER TV BROADBAND BROWN

Hi,We have Virgin Media installed, our cable connection brown box is missing the cover. All the cables and wires are exposed. How to I get a replacement cover sent to us please.Thanks Zak

Resolved! Move cable entry point

Would like cable entry point moved. Can some nice person from Virgin message me to arrange please.

Removal of extra internet box

I have an unsightly media box on the front of my terraced which was originally installed by NTL over 20 years ago. I no longer use virgin media but it has a feed into the adjoining neighbours property. I have been asking Virgin to remove it via phone...

Resolved! Do engineers need to dig up drive?

Got an engineer booked for next week as we switch from SKY to Virgin Media Broadband. Does the engineer have to connect house to pavement by digging up the drive? How does the engineer connect house to Broadband?

Installation date change

After having 3 appointments for my installation cancelled by Virgin. They have now given me a date when I am out of the country. I told them this when they gave it to me… four times. But they don’t seem to listen or comprehend. I have tried to change...

Connection through old fibre cable or phone line?

I'm in a flat that had Virgin Media. My flatmates moved out and transferred their accounts unt to the new property. I've just opened a new account, and had a Hub 3 delivered.I believe the new hub should connect to the existing cable (there is nowhere...

Installation of new fibre line

I'm due to have a fresh line installed on my properly in the coming weeks.Can the new fibre line be installed from a telegraph polo opposite my property and run over through the air with the existing phone line?I'd rather not have my front garden and...

Connect App can't connect to Hub 3

Hi All,Rebooted, unplugged and reset the hub. Cannot connect the app to the hub. We're having really weak WIFI connection in the house despite being connected.Any help much appreciated.Thanks,Neil

New Install nightmares

Hi,I've totally messed up my new install. I've gone and ordered the quick start install when what I really needed was the full engineer install. There are no virgin wires / boxes here at all so I need a proper engineer install. I've got my account se...

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