QuickStart, set up and connections
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Forum Posts

New build home

Hi all! im moving into a new build home on 16th Jan 23 which is on an existing estate (been built around 15 years). The home is one of 4 new builds on the estate. 2 are complete 2 are due to complete in April 2023. virgin media is available to all of...

MattBall by Tuning in
  • 6 replies
  • 0 kudos


I ordered Virgin Media for my new home a couple of weeks ago. Unfortunately, despite plugging the hub into the wall I am still without internet...

SHusky90 by Joining in
  • 1 replies
  • 0 kudos

No virgin media wall socket

I have ordered for Virgin media internet connection, got isolator cable, hub and adapter but there is no Virgin media wall socket in the house I moved into recently. How do I get this wall socket to complete installation?

What is going on?

I originally ordered Virgin Broadband on the 17th November and was given an install date of 3rd December. Which was convenient as was the day after I moved into our new house. I got a text saying external work was going to be done. Less than 24 hours...