I am looking for some advice. I hope you can help me. virgin have just cancelled my order and told me that it is not cost effective to give me fibre broadband. cancelled yesterday 22nd December. Installation was on the 29th. I however would like to ...
Hello My house is in the corner of a cul de sac in Broadstairs- all the other properties ( all detached) are supplied including both houses at the side and in front of mine, but a street connection box was not laid to ours when it was supplied to the...
My Amazon fire stick stopped working yesterday. I’ve tried all the usual reboot the hub etc. programmes are working ok from my smart tv thanks in advance Christine
I was supposed to of received my router today and I haven’t had anything been delivered to me at all.
HiI’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. I’ve tried calling the various numbers for help but every call seemingly fails.please advise as to what to do now.
Hello,could a forum member help me arrange to move our hub and external fibre optic insertion point please for the cited £25 charge. many thanks
HiSo I’ve been (awhile ago) looking to get Virgin but there’s no availability in my area. but I’ve noticed there’s Nynex UG cable and DPs but this doesn’t fully go down my road. It’s at the start o my estate; just find it odd that the area didn’t hav...
I just got the quick start kit as I moved into a new house and it turns out that I’m missing a part and need to get a engineer to install the part in missing
I was due to have my gig1 service installed yesterday.The engineer completed all the cabling as I requested and I was very pleased with the install. When he arrived he said that all the engineers had had their hub 5 devices taken back and he’d need t...
Hello, anyone know who to call to report exposed External cabling? The housing association have put up a new fence and left the virgin cable exposed on top the grass. At a loss to who I report this to. The fault number just goes through the usual pro...
