QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Installation help!!

 I am looking for some advice. I hope you can help me. virgin have just cancelled my order and told me that it is not cost effective to give me fibre broadband. cancelled yesterday 22nd December. Installation was on the 29th. I however would like to ...

589C073E-DFDA-4DFC-A2D4-24A58FF36F1B.jpeg 23516401-A161-4448-B507-FAA73C697D74.jpeg 2CF3A050-54F2-4DF0-850F-7BB1BBEF01B7.jpeg

No virgin media wall socket

HiI’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. I’ve tried calling the various numbers for help but every call seemingly fails.please advise as to what to do now.

Nynex UG on my street

HiSo I’ve been (awhile ago) looking to get Virgin but there’s no availability in my area. but I’ve noticed there’s Nynex UG cable and DPs but this doesn’t fully go down my road. It’s at the start o my estate; just find it odd that the area didn’t hav...

Joet95 by Just joined
  • 3 replies
  • 0 kudos

No hub?

I was due to have my gig1 service installed yesterday.The engineer completed all the cabling as I requested and I was very pleased with the install. When he arrived he said that all the engineers had had their hub 5 devices taken back and he’d need t...

Produx by Joining in
  • 5 replies
  • 0 kudos

Exposed External Cable

Hello, anyone know who to call to report exposed External cabling? The housing association have put up a new fence and left the virgin cable exposed on top the grass. At a loss to who I report this to. The fault number just goes through the usual pro...

Roachie by Tuning in
  • 6 replies
  • 0 kudos