QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

catv cover small square black box

hi we have two catv boxes in the ground at the end of our drive (one in pavement,one in our drive ) both covers are missing. we had some planned maintenance in the area friday. don't know if engineer took them off but didn't replace.but could someone...

Gotosky by Joining in
  • 794 Views
  • 10 replies
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Localised Connection Issues

Hi all,Over the past few weeks I have had broadband connection issues that causes complete disconnection for about 1 to 5 minutes at a time - pretty frustration for all the family when streaming or gaming.Online, VM are reporting there are issues in ...

Resolved! No Virgin Media wall socket

Hi,  Can anyone please help me. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I’ve checked the external box and I do believe that I will need an engineer or some h...

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braunlac by Joining in
  • 801 Views
  • 4 replies
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Parental controls

I’ve had virgin for a couple of months now but noticed that the parental controls aren’t working. They are set to ’on’ but still allow connection to adult sites. Tried turning off/on again but still doesn’t work. Can anyone advise please? Trying to a...

Mick2094 by Joining in
  • 207 Views
  • 1 replies
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Getting connected

Anyone else had issues with getting connected?Short story is they have been out four times to connect and due to their incompetence they have failed on each attempt! Think it might be easier and considerably quicker despite my waiting in on each occa...

N1KDF by Tuning in
  • 437 Views
  • 6 replies
  • 0 kudos

Earlier appointments

I have been given a date for installation on 9th January. Is there any earlier appointment available if you have a cancellation as I require WiFi for my home working and my old wifi provider has been disconnected  thank you 

no confirmation email received

hi i signed up on the 23rd dec and picked the 28th dec for my installation date, i have received my pre documents saying this but no email actually confirming that its going to be installed on the 28th , i just want to confirmation and no lies this w...

Anonymous by Not applicable
  • 814 Views
  • 17 replies
  • 0 kudos