Recent DiscussionsThe dreaded T3 timeouts Hi! So, about six or so months ago, we had a new cable pulled from the cabinet to the wallbox because of connection issues - 30 year old coax and DOCSIS 3.1 don't make for a fun time. All was good f...how do i book an engineer please can you tell me how to book an engineer, or is it possible to just run another cable from the box around the room DHCP settings page Why is my DHCP page looking like this? It will timeout and log you out before it loads Have rebooted, no change There are various other pages that are not populating, incuding conencted devi...Replacement cable from wall box to a Hub 5 router Hi Can I request a replacement cable to connect my Hub 5 to the wall box? The cable is white with green connectors at either end There are stickers indicating wall socket (red) at one end and ONU O...Connection drops... Hi all Back again with another issue of the dreaded connection drops. I was working from home yesterday and rebooted as soon as it drops but when I don't reboot the connection doesn't recover so so...Service status update never changes during issue I have had no service for 4 days now, and all I can find are o contact support is the service status checker. I’ve not had any email update in status and although it says it’s been updated the ver...Relocating VM cable into the house Hi there, I need to relocate the VM cable into my house, and I understand this means booking a £25 engineer visit, which I am happy to do. However, I have tried the various automated menu options o...Intermittent very brief connection drops Hello, I've been experiencing (usually very) brief connection loss intermittently for a couple of years now. After the 4th tech visit in 2023, and the subsequent CM self-installed replacement with ...Constant temporary loss of connection every few minutes My internet keeps dropping every few minutes. In the logs show constant US profile assignment change. Any suggestions? Thanks 13-10-2025 13:10:13 notice US profile assignment change. US Cha...No speed boost with Volt upgrade Can someone explain what I need to do to get my Volt download speed boost please? My Volt benefit is active now and I can see that my package has changed from M125 to M250 on my account and when I do...
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