QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Solid red on hub 3

I have a solid red light on my hub 3 which is getting warm have checked all wires and connections and rest the hub multiple times I have look it up and it says the hub 3 is overheating and needs replacing I have phoned support, but they say they cann...

Joseph65 by Joining in
  • 1 replies
  • 0 kudos

Do I need an engineer?

Hi, I need help. If anyone can give me advice please. so start up package arrives and I've followed the instructions as per the booklet but still no Wi-Fi/internet. There is a red flashing phone on the hub. Can connect to Wi-Fi on my phone but there ...

Smitc39 by Joining in
  • 3 replies
  • 0 kudos

Virgin RPI & CPI increase?

My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok withBut then tonight, I got another email from them saying that my bill is read...

stainsm2 by Joining in
  • 1 replies
  • 0 kudos

Cooling off period - business

HiI am already a residential customer but needed broadband in a 2nd property. Unfortunately the other property used to be a business (now residential) but the address change has not been processed on VM systems. For this reason the only service avail...

Booooom by Joining in
  • 2 replies
  • 0 kudos

Resolved! Trespass onto my land

My neighbour has subscribed to Virgin. I have not. Whilst I was out the installers have trespassed my garden, walked over my plants and used my fence to attached the Virgin wire without my permission. The wire runs all the way up from the path, naile...

AM51 by Joining in
  • 9 replies
  • 1 kudos