Hi all,So my contract is due and I am going to cancel. If I get a call from the retention team then all good. Else I am going to join using my spouse’s name/ details.Was wondering if anyone else did this ? And how many days should I expect to be with...
Why do I keep getting this offer by email and when I sign into my virgin account. I am on 1Gig and not in a XGS-PON area.
Hi there,My house is not listed on the postcode checker, but my neighbours is. Using the neighbours address they can get Gig1 fibre, so there must be cable laid in the area. Can someone get back to me as to how to get my house on the database please?...
Hello, we have recently moved house and have noticed that the virgin media cable runs diagonally across the garden, which is going to make cutting the grass tricky. It cant be buried as its too short. How do we get this fixed ?
I am not a Virgin Media customer. So I do not have an account. I do however have a large CATV cabinet 5 inches away from our house wall. It is causing severe damp issues and despite a Virgin Media person visiting they have told me that it is not some...
Hello, the modem has arrived but I cannot install it. Please help
Hi, I had a movers pack sent out to me and I don't know what address they sent it too. Was supposed to be here on fri/sat but no sign of it. Can any virgin employee help me? What address was it sent to? Need tracking info and courier used. Thanks
Really at the end of my tether with customer services/faults.Service has been down for ten days and I’ve had 5 technician visits. They keep telling me that someone needs to fix the supply by going up the pole in the street and that the network team n...
Damaged cable in IRS Street cabinet to premises.Still waiting for virginmedia to escalate the repair to relevant company that owns the irs box thus responsible for repair I was informed by a recent VM technician.Numerous calls to Virginmedia since & ...
To whom it may concern,Recently my neighbour had Virgin installed, I in fact allowed access to my property during the installation which included allowing the installer to enter my property (via kitchen utility).Today I have noticed that your install...
