QuickStart, set up and connections

Hub 5 Poor signal upstairs, only had Virgin for 2 days

Following on from my previous post, I called Virgin Media as I am barely getting a signal upstairs and in my loft. I did the factory reset as requested and have now renamed the network and seperated SSIDs. The router behaved in the same way, froze o...

Resolved! Hub5 flashing blue yet hub3 was ok !

Just had 3.5 hours going round in circles trying to get my new Hub5 to connect AND speak to someone in the UK re my upgrade failure. Yes it's still flashing blue.Yes the cable plug is securely seated. Power cycled over 5 times, factory reset twice us...

Why do we have to reboot the hub so often?

We have a strong signal but the hub goes into fits of needing a reboot at least once a day

Install today but no exterior work done?

Hi all so my installation date is meant to be today but I cannot see that any exterior work has been done, should I be worried?

Faults

Can I cancel my virgin broadband with no exit feesMy broadband has not been working since the 7th of January going down every 10 to 15 min per hour every day.Also every time I phone for updates they add another 4 days for fault to be fixed now the ti...

Issues EH15 Area

Good Morning,Saturday 14th My connection wend down. Incidentally at that time an engineer was working on one of the cable boxes on the pavement. (was fine just before)There is nothing on your status page regarding this, calling the support number gi...

Missed my house - rest of street installed

Hello,I live on a road of semi detached houses. All other properties on my road have a VM connection, but mine seems to have been missed out. Is there any way of booking an installation engineer after the fact?Thanks!

Re: Red light on hub 3

I too have a solid red line, tried rebooting etc, tried to call customer services but was told it’s due to connectivity issues in my area but this seems to have been resolved but still have red light. Have some connection issues with some devices, pl...

Virgin failing to deliver equipment after moving home

I phoned Virgin Media in December last year to book in a move day for 16 Jan. I was assured that my old router is going to work at my new place and I only need a cable to connect and activate it. Come 17 Jan I receive the cable but it turns out the...

No Equipment Installation Date

After so many issues getting are property connected to virgin media cables, we are now connected up and just waiting on our equipment installation. However a week or so ago the appointment was cancelled as apparently there were still issues with the ...

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