QuickStart, set up and connections
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Forum Posts

Resolved! Hub5 flashing blue yet hub3 was ok !

Just had 3.5 hours going round in circles trying to get my new Hub5 to connect AND speak to someone in the UK re my upgrade failure. Yes it's still flashing blue.Yes the cable plug is securely seated. Power cycled over 5 times, factory reset twice us...


Can I cancel my virgin broadband with no exit feesMy broadband has not been working since the 7th of January going down every 10 to 15 min per hour every day.Also every time I phone for updates they add another 4 days for fault to be fixed now the ti...

Papaandy by Joining in
  • 2 replies
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Issues EH15 Area

Good Morning,Saturday 14th My connection wend down.  Incidentally at that time an engineer was working on one of the cable boxes on the pavement. (was fine just before)There is nothing on your status page regarding this, calling the support number gi...

kmr by On our wavelength
  • 5 replies
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Re: Red light on hub 3

I too have a solid red line, tried rebooting etc, tried to call customer services but was told it’s due to connectivity issues in my area but this seems to have been resolved but still have red light. Have some connection issues with some devices, pl...

Hales3 by Tuning in
  • 3 replies
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No Equipment Installation Date

After so many issues getting are property connected to virgin media cables, we are now connected up and just waiting on our equipment installation. However a week or so ago the appointment was cancelled as apparently there were still issues with the ...

SMHamer by Joining in
  • 1 replies
  • 0 kudos