I've just bought a house that didn't previously have broadband. I'm moving out of my parents and I've signed up for virgin as it was the best deal in the area, and what we had at my parents.I'm currently working from home and in the new house one of ...
Virgin Media engineers visited my property on 16 June 2023 to install wires for internet connection which we had not requested. I explained that we own the property and therefore they had no permission to drill holes in our walls and install equipmen...
Hi there, I recently enquired here about joining VM for broadband, and eventually got an initial contract in place for the M125 fibre service and an upcoming installation date. My neighbour downstairs has VM already and initially I was told I could n...
Hi, I received the broadband wifi hub 3 today and I've been trying to connect it myself. I was told on the phone while I was making the order that I should be able to do the set-up myself as there are facilities in my flat for connection, but I am st...
I note hundreds of people post the same issue as mine below and all the various sysadmins, forum experts, and VM gurus all ask the same questions and receive the same replies and then provide nonsense answers that resolve nothing.Since upgrading to H...
Hi there,I ordered a quick start kit last Thursday with a preferred date of this Monday the 3rd, however have yet to receive a delivery date confirmation or anything else. If anyone could help with this that would be great as we could do with having ...
1GB internet speed, and via my mobile wireless I'm getting 700MB download and 100MB upload. Using the ethernet cable supplied with the device I'm only getting 300MB over ethernet and have tried this on 2 separate laptops even though the port reports ...
Hi team,I ordered broadband on 4 July. I was told at payment that it would be delivered by 7 July with QuickStart. My order status now says 19 July delivery. I do not understand how it could take 15 days for the installation kit to arrive for me to s...
Hi, I’m having Virgin Media installed into my property which has never had VM before so has no box on the wall.We’ve got Virgin right outside our front wall on one of the triangles in the ground, one of the Virgin pre-install engineers popped round t...
Really at a loss here.I moved home and decided to take Virgin internet with me. Arranged with them and received a new cable.It has been 12 hours almost since I plugged it in and I still dont have a connection. I called the call centre who told me the...
