We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can p...
I signed up for Virgin media services on the 12th September 2022.I got an original installation date of 1st October 2022. Then that got cancelled. Then I got a phone call with a new installation date of 18th October 2022. In that phone call they said...
So my contract came to an end so I decided to switch to you guys but sky's cancelation won't be until the 24th July and I've already received the Virgin Hub. It says I have 12 hours to activate it. I know that you two work on different infrastructure...
Hi,On the 6th of July, we hired virgin broadband for or new house. A part of the pre-contract documents, we haven’t heard anything at all from virgin, no welcome email (no account number or area code). The provisional installation date was on the 10t...
I recently ordered broadband and need to change the delivery date for my self instillation kit.I can’t do this without signing into my virgin media. However I need an account number to do this.The only email I’ve recieved from virgin media contains t...
Hi. I have the full works volt package with a second TV box. Is it possible to book an engineer to run a second wall socket upstairs from the existing point to connect the second TV box upstairs. I’ve seen other posts that says this can be done for a...
The external cable box on my house is broken, so the cover does not stay on and the cables are exposed to the elements. I’m imagining this is not a good thing - how would I go about getting this repaired? Im assuming it’s VM’s property and responsibi...
My address doesn't seem to be listed on the virgin broadband checker. I have filled in the form but I have not yet received a reply. I was shown on rightmove, agent's goodlord, and other site i could get it. I just wanted to confirm it is available.
Not life threatening but annoying all the same. No permission sought, just came home to it.I assume it might be temporary but I’d like that confirmed,with some idea of when it will be regularised.
Broadband has completely stopped working. The light in the router is red.I have switched off and checked connections.Test just says it is not working, wait 23 hours then I can book a technitian.I need internet access for work and can't just wait days...
