QuickStart, set up and connections
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Forum Posts

removal of old unused virgin cables

HiThe previous owners of my property had virgin installed. I would like to have the old cables removed they are unsightly on the outside of my house and also causing a trip hazard in my front garden. I tried to call but as I am not a customer I canno...

cay32 by Joining in
  • 1 replies
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Moving internal cable

HelloI need to move the internal cables as they run behind my skirting and right across the middle of the floor. Can I get them moved to run around the room? I've tried calling to no avail.

Jenb2 by Joining in
  • 2 replies
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No external work complete

Hi,I signed up for virgin media internet on the 23rd of October. The date of completion was supposed to be the 26th of November. I was told external work needed to be completed and that this would be done prior to the 26th. When phoning to ask they m...

Resolved! External Brown box cover missing

The cover is missing from the external box. I tried reporting it on 150 but ended up going down a rabbit hole of automated call options which terminated the call without being able to talk to a human, so have given up on that route. Can someone at  V...

jk001d7182 by On our wavelength
  • 12 replies
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Resolved! Delayed delivery

Hello.I ordered a broadband package to my house a few days ago and since then just got a text saying the delivery will be done at 12th December. Is that something wrong with the Virgin Media deliveries? I ordered 26th November and work from home. On ...

Cheeky coaxial/ethernet question

Hello all,I'm a uni student and I live with 8 people. I signed up to live with 6, but two of my idiot housemates decided to move their partners in and now my wifi speed is garbage. Our bills package is through the letting agency, and they won't let u...

Fowlstar by Just joined
  • 2 replies
  • 0 kudos