QuickStart, set up and connections

Once again…… problem with the outside work 2 days prior the installation

Well I’ve never know a bigger circus than virgin media.3rd time now I’ve been told 2 days prior to installation there’s a problem. Every single person from virgin media tells me different reasons why. Completely feel mugged off by them like it’s a jo...

Hub 5 needs multiple daily reboots?

We had a hub 3 and upgraded recently from the second highest to the highest internet package, Virigin said we couldn't use our old hub for it any more and sent us a hub 5. The hub 5 overall should be an improvement but with it our internet speeds slo...

Resolved! Brown box installed without permission

I have just returned from a one week holiday to find a Virgin brown box installed on the front of my house without permission. The cable runs along a joint fence and disappears in the pavement in front of my drive. I am furious. I neither requested ...

Self install kit delivery.

Hi there, I have recently signed up for broadband and selected the self install kit for delivery. The delivery date on the email I received was today (9th May) but I do not move into the property until the 12th, I have had no further confirmation ab...

Resolved! Repeatedly Delayed Installation

We keep having our Volt Gig1 Fibre Broadband installation delayed and it's getting ridiculous. We moved house on 16 Jan, new Virgin Media service was due to be installed on 23 January, which was the earliest date they could give us. On 13 January, we...

Every home except mine can get Virgin.

I'm trying to buy Virgin Media broadband, but my address doesn't appear on the selector. I've filled in the form to get an answer why three times now, but I never recieve a response. The homes to the right, left and above mine all have access, practi...

Appointment

I booked for a appointment for a engineer to come out and fix my wifi cause it was down all night but it fixed itself and I’m trying to cancel the appointment with the engineer and it won’t let me cancel it and it says I don’t have any appointments o...

Resolved! Charging for repair?

Hi, during a recent installation of the 360 TV box and router I found that the set top box wouldn't power on and the router was showing a orange light in lieu of white, although Internet worked fine. I rang Virgin and they said they would send an eng...

Returning equipment

Dear Virgin Media, I have recieved an email from noreply@contactengine.com asking me to book a date for my equipment to be returned. There is a link on the email which opens https://forms.c-e.io/. Can you confirm that this is a genuine email from V...

Re: Outside box cover missing

HiI have the same issue. Is it possible to send a new box please and/or an engineer to fit this? Thank you

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