HiThe previous owners of my property had virgin installed. I would like to have the old cables removed they are unsightly on the outside of my house and also causing a trip hazard in my front garden. I tried to call but as I am not a customer I canno...
HelloI need to move the internal cables as they run behind my skirting and right across the middle of the floor. Can I get them moved to run around the room? I've tried calling to no avail.
I signed up for Virgin back in July and still no one has completed our external cable pull. Dates are booked in then no one turns up. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. I'...
Hi,I signed up for virgin media internet on the 23rd of October. The date of completion was supposed to be the 26th of November. I was told external work needed to be completed and that this would be done prior to the 26th. When phoning to ask they m...
The old virgin media cable (one I’ve never used) was semi buried in the grass in the front garden. I took the plunge and signed up for virgin as I can’t get sky fibre in my area. I called several times days before the installation date to advise I p...
I have been a customer for over 20 years and I am about to move home. The home I am moving to does not have virgin but it it is in a location of only 6 houses in a row. 1 or 2 have virgin and I was told it should be able to be provided and a survey ...
The cover is missing from the external box. I tried reporting it on 150 but ended up going down a rabbit hole of automated call options which terminated the call without being able to talk to a human, so have given up on that route. Can someone at V...
Hello.I ordered a broadband package to my house a few days ago and since then just got a text saying the delivery will be done at 12th December. Is that something wrong with the Virgin Media deliveries? I ordered 26th November and work from home. On ...
Hi I need an engineer to visit to move the ingress point for my broadband to a different room. What is the best route to get this done?I tried the chatbot but didn't get anywhere with it.
Hello all,I'm a uni student and I live with 8 people. I signed up to live with 6, but two of my idiot housemates decided to move their partners in and now my wifi speed is garbage. Our bills package is through the letting agency, and they won't let u...
