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Forum Posts

Upgrade has turned into a Nightmare!

Having ordered an upgrade to our business broadband to 1gig, an engineer attented on Saturday to install the new router and set up. He unplugged the old hitron router and plugged the new one in only to tell me the service was still to be activated an...

Incorrect wall socket

tried to self install my Hub 3, but I don’t have the correct round wall socket. I can see this is a common problem, and the answer is a technician visit. I’ve tried to call once and been cut off after ages on hold. Sat on hold again and losing the wi...

Buried cable!

   Hi,Looking for some advice about how my broadband cable is meant to be connected between my house and the street. We found it buried in the soil of a raised flower bed that we’re currently removing. We plan to lay slabs over the whole area. The ca...

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Illegal Installation

Well it looks like VM have struck again!ANOTHER Illegal install, this time at my property without any approval, bearing in mind I don’t even have a VM account.I’m absolutely furious they have installed their equipment on my property without permissio...

Wrong power cable for Hub 4

Setting up my new Hub 4 today, and the power cable supplied does not fit the box, Virgin have supplied the cable for Hub 3!This has been happening for over a year, isn't about time this was corrected. I have an engineer visiting in two days, but what...

RugbyRay by Joining in
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No welcome email or account number

Hi,I placed a collection order for broadband on 23/11/2022. My contract summary sheet doesn't have my account number or area reference so I can't sign up for My Virgin Media to track my package. I haven't received an SMS from the courier either.Conor

Ckelly14 by Joining in
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