QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Broadband installation

hi there,booked my installation date. The guy came and said there was no cable fed from the main port for him to setup from. I had mentioned in my order that the property didn’t not have virgin media beforehand.he said he has to order the cable insta...

Replacement Coaxial Cable

Hi All,So past couple of days I've been trying to contact with someone at virgin for a replacement coaxial cable to my hub 4, had the cable for over 5 years which has probably been knocked with moving stuff around and redecorating. I was told from vi...

simz1987 by Joining in
  • 5 replies
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Resolved! New hub 5

Hi I’ve just set up my new hub 5 but my WiFi speed is shocking.this is what I’ve done,I disconnected the white cable from my old hub which is a screw on type and put that onto the hub 5 which is screw on,so the cable that came with the box I’ve not u...

gidster by Tuning in
  • 22 replies
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Hub 5 Install

I received a hub 5 to replace a hub 3.  I got the router and a power cable.  The install tells me to use two other cables.  Should they have been in the box??

Expanding Virgin Media

I have live on a private road it not a big road but at the bottom of the road there houses that receive virgin media how hard would it to get virgin to install it on my road is the internet we have is terribleyou can walk to the bottom of the road wi...

New order

I ordered the virgin media Broadband on and received Summary and pre-contract information email but no further emails. Any help/advice would be appreciated. What is the next step of the process as I am not sure the order has gone through Thank you,

Aleksi by Joining in
  • 1 replies
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