Recently moved house, got the VM broadband, which I was told was eligible for home set up kit. The kit arrived today, however we have no VM wall socket - the sockets are for BT and there is no round plug to insert the VM on. There are two round cable...
I need to book a site survey before signing up to Virgin, trying to get infrastructure in before building and ground works are complete. I have been calling and been transferred to many different departments all day. I just want a site survey. Please...
I’m loosing the will to live. Been at my address for a week. Moved my package from my old address which actually meant they cancelled the old packaging and charged me £70 for the priveledge of moving it here. Of course. Which would be fine if the int...
Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socke...
I'm a new customer here and just order the kit delivery.May I ask how to change the service start time? I don't want service start from now on.
When is my broadband going to be ready? My internet with BT gets cut off soon, and Virgin said my internet would be up and running on the 14/07/2023. This is unacceptable, the sub-contractors that laid the cable in concrete over my neighbours lawn,...
I’ve received self-installation kit today. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. I can’t push the red label end of the cable into that socket. How can I fix this? Should I need to call an engineer? If so,...
Hi My virgin WIFI cable box lid is missing I'm concerned the weather could cause damage would it be possible to replace the box or lid john
Hi,Recently had VM Broadband installed through our existing OFNL fibre to the house infrastructure and I was surprised by the ‘legacy’ DOCSIS equipment used. I know VM is rolling out XGS-PON connections and would have thought for an area that is new ...
We currently live just on the border of a newly installed virgin media network. It's either side of our street, our street is currently serviced only by ofnl. I'm wondering if there is any way to get virgin media down our estate. It seems virgin medi...
