QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Wall socket

Hi. I just received my hub. Trying to connect by instructions but the wall cable doesn’t fit. I know people who live before they used same virgin so it should work. Can anyone help please. 


VM app can't find hub

Hi folks. Had a hub 5 for a while now, and it's been a bit unreliable. However, had an all day outage on Saturday,  and since then the VM app says it can't find the hub. I am connected to Internet, and WiFi is ok. Have tried rebooting the hub, and re...

Resolved! Not a good upgrade

Well that change to my services may be reducing my bill but it's increasing my blood pressure.No phone or TV working and my new 02 sim seems to have trouble logging me into the site and allowing me claim my extra. I suppose I should be grateful that ...

kenpat by Tuning in
  • 2 replies
  • 1 kudos

Resolved! New customer

Hi,I placed an order on 08th June 2023 for broadband. While placing order online they told me I am eligible for quick start self setup and suggested me delivery date 12th June 2023. Same evening I got an email from virgin media web team telling me th...

Josie27 by Joining in
  • 5 replies
  • 0 kudos

High packet loss on new connection

Hi allI'm very new to Virgin (less then 48 hours in)When my tech installed (re-installed the previous owners line) he did mention that my signal is coming in high so fitted a -3DB attenuator. I've honestly no idea if its contributing to my packet los...

JDB91 by Tuning in
  • 3 replies
  • 0 kudos