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Forum Posts


I booked for a appointment for a engineer to come out and fix my wifi cause it was down all night but it fixed itself and I’m trying to cancel the appointment with the engineer and it won’t let me cancel it and it says I don’t have any appointments o...

Resolved! Charging for repair?

Hi, during a recent installation of the 360 TV box and router I found that the set top box wouldn't power on and the router was showing a orange light in lieu of white, although Internet worked fine. I rang Virgin and they said they would send an eng...

Rob9362 by Tuning in
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Returning equipment

Dear Virgin Media, I have recieved an email from noreply@contactengine.com asking me to book a date for my equipment to be returned. There is a link on the email which opens https://forms.c-e.io/.   Can you confirm that this is a genuine email from V...

jpstuff by Joining in
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Change of wiring needed

Original instal was 20years ago and cable was brought in through holes drilled in sash windows. These windows are to be replaced so the cables will need to be re-routed: will I be able to arrange Virgin Media to do this for me?