QuickStart, set up and connections

Every home except mine can get Virgin.

I'm trying to buy Virgin Media broadband, but my address doesn't appear on the selector. I've filled in the form to get an answer why three times now, but I never recieve a response. The homes to the right, left and above mine all have access, practi...

Appointment

I booked for a appointment for a engineer to come out and fix my wifi cause it was down all night but it fixed itself and I’m trying to cancel the appointment with the engineer and it won’t let me cancel it and it says I don’t have any appointments o...

Resolved! Charging for repair?

Hi, during a recent installation of the 360 TV box and router I found that the set top box wouldn't power on and the router was showing a orange light in lieu of white, although Internet worked fine. I rang Virgin and they said they would send an eng...

Returning equipment

Dear Virgin Media, I have recieved an email from noreply@contactengine.com asking me to book a date for my equipment to be returned. There is a link on the email which opens https://forms.c-e.io/. Can you confirm that this is a genuine email from V...

Re: Outside box cover missing

HiI have the same issue. Is it possible to send a new box please and/or an engineer to fit this? Thank you

CATV manhole cover and cable inside but postcode checker says no service available at the address

We moved to a rural location last year and I have found a CATV cover with a cut cable inside on the property - likely from NTL days. The rest of the village has Virgin available but my address does not.Is it likely that service can be connected or is...

Re: Virgin Media isn’t available at your new address (but it actually is)

Hello there,I have the same issue. The address shows as covered, but not my particular flat and I'll move there in a couple of months. Is it possible to take a look into it to understand more?Thank you

neighbours cable from street to house damaged

Today whilst digging in my garden I have discovered that virgin have installed my neighbours cable through my garden and it is now cut off - they are without internet and phone line.Please let me know how I can report this for an engineer to come and...

Change of wiring needed

Original instal was 20years ago and cable was brought in through holes drilled in sash windows. These windows are to be replaced so the cables will need to be re-routed: will I be able to arrange Virgin Media to do this for me?

Brown cover broken

Hi there The brown cover outside has broken leaving wires exposed. How can I get this fixed? ThanksJP

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