QuickStart, set up and connections

Resolved! Incorrect Hub- Poor Customer Service!

Having signed up for the 1GB service I expected to receive a HUB 5 as per the contract but was sent a Hub 4.I contacted Customer Service this morning and was told "They are in testing and only a few people have them to test and won't be available unt...

Resolved! My broadband needs repair completing

Hihad my broadband ‘repaired’ yesterday but it’s still not working and the panel outside has been left open with wires exposed. I’m posting this as advised when I tweeted the issue and photo. Thanks - Sean

Virgin fibre reviews..

If you are considering joining virgin media have a serious looks around these forums, twitter and trust pilot before signing up.Their fibre is ok(ish), but the amount of people who have had billing issues and phantom defaults registered on their cred...

Struggling to set up

I’ve tried multiple times to set up my broadband to no avail - I just get a green flashing light. Each time I repeat the suggested steps, but nothing works. Can someone help?

Installation by engineer

Installation booked in but received text offering earlier offering, immediately replied confirming earlier appt, Virgin confirmed receipt & get back shortly, but nothing. Does this mean someone beat me to the earlier installation slot? Left hanging...

Resolved! Illegally Installed Box / Criminal Damage to Private Property By Virgin Media

Hi,On Saturday 29 October 2022 (AM), yes FIVE WEEKS AGO, Virgin Media came and installed a box ILLEGALLY in my property, when nobody was home. I only realised because I came home (only out for 1 hour!) to find the bins in the front garden had been mo...

Virgin Hub 5 - Power cable plug too big for my unit

Hi All,I have had my Hub 4 replaced today due to it being faulty(not even a year old) with a Hub 5, however not only does the hub not fit my unit so I have had relocate it on top of the unit. But the plug is that big that, now a draw I have in my uni...

Resolved! Tv

I’m going away for 4 weeks on holiday. If I turn my VM hub etc power off at the socket will I just be able to start it up as normal or will I have to contact VM cause I haven’t used it for so long. TIA

Resolved! Reset Network Problem

I was having slow internet connection on my Windows 10 laptop so (unfortunately) reset my network.I now have no VM network showing up under 'Network' and can't find a way to re-install it.Might you be able to advise what to do as I can't find anythin...

14 days cancellation

Just joined virgin and 02 with a deal incl broadband, sim and Landline. Within 14 days, trying to move number from ee to 02 and the service is appalling, huge regret after 15 years with eeWhat happens if I cancel the 02 part of the bill within 14 day...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts