No confirmation email
Hi,I have recently placed an order for Virgin Media fibre broadband, but have not received any email / SMS message confirming my order. If the status of my order could be checked then that would be great.
Forum Posts
Virgin Wayleave Agreement
We are having issues with Virgin Wayleave team for the installation of services to our neighbourThe neighbour has access rights across a strip our land to facilitate off street parking and it marked as such on the Land Registry plan.Initially Virgin ...
No internal virgin media socket, only external? How do I self install
I've just received my quick start self install box for broadband, I have an external virgin box but not an internal virgin box just a normal TV aerial, how do I install? The cable does not fit?
Need to change account number and area due to moving house
The situation is complicated, so I'll try to make it clear.I'm moving house in August so I called ahead to book a broadband installation in my new home on the 5th of August. But today I got an email that the installation was delayed until 26th Septem...
Pre-Contract
Hi. I've signed up for a new contact and it supposed to be activated by 24/07/23. Received a Pre-Contract document etc... Approved it and the package supposed to be activated by 24/07.I've been trying to call them support team 3 times and waited on t...
Home hub installation - wrong wall attachment
I’ve just received my virgin hub but it doesn’t connect to the BT wall socket - It appears if you don’t have tv or mobile its pretty impossible to get in touch with anyone at Virgin media to have an engineer come to resolve this!!It’s so frustrating ...
How long does it take for service to start after receiving Quick Setup Kit
Hi All,I received my quick setup kit today early in the morning, and the services are still not up. The hub has a solid red light on. I have restarted thr hub multiple times through out the day. Any one knows how long do we have to wait for the servi...
Moving to an address where there is no virgin fiber
I will have about 9 months left in the cont, and seems they don’t have it at the new address, Would I be able to cancel the contract without penalties?
Seven Trent/National Plus have left my network cable exposed.
HiA few months ago seven Trent workers chopped through my cable which was fixed by a virgin engineer but left the cable higher then it was. Then on July 18th national plus which are probably employed by seven Trent have left my cable completely expos...
WiFi pod connection
Hi,I have 2 WiFi pods in the house and I've had ongoing internet connections today but also discovered in the virgin connect app that one of the WiFi pod was offline. I've turned it on and off again, moved it closer to the hub and nothing... So decid...
