How does this fit?
Been sent a longer cable so I can move my hub and 360 box, however the connection in the splitter is screw fit, and the cable is push fit.Any ideas of what I can do?
Forum Posts
HUB Relocate request
Hi Forum Team, I need to move my virgin media internet box to a different room, would someone be able to help?
Repeated outages and total lack of customer support
I am currently experiencing the fourth outage in six days in the B28 area which is beyond frustrating.The first outage was last Friday (30th) and lasted for over ten hours. I then had two more outages on Saturday and Sunday and now again today. Wha...
appointment cancellaction
HiMy story is like many others here. I need a new cable to be installed outside my house ( re-pulling). I am an exsisting customer, being with VM for many years now. I lost service on the 13.05.2025. !4.05 first technician came and said there is a bl...
Omni Box Cover Missing
Hi,The brown cover on the external box has broken off and is now missing.How can I organise a replacement?Thank you.
No Confirmation Email
I Recently confirmed a order for broadband. I did not receive any confirmation documents. I have the pre- contract documents but no account number. I have waited and still received no confirmation documents.
Live in a block of flats, upstairs and downstairs have/can have VM but I can't
As per the title really - Live in a block of flats, upstairs neighbour has VM services already (Phone & Internet I believe). Can place an order to other flats in the building (5 total) but not mine. I am on the same "Side" of the building as flats I ...
Please help
Hi, can someone from management or higher than sales supervisor please respond to me . I am wanting to talk to someone about getting virgin in my street that has been networked but nobody has setup all the addresses in my postcode to be serviced. I.e...
Resolved! Should I upgrade to Hub 4?
Hello,I wonder if someone would be kind enough to offer me some helpful advice and feedback.I have been with Virgin Media for 19 years. I just have a broadband package with them, no landline and no television. Presently I have a super hub 2ac which I...
Resolved! Raise claim for broadband order cancellation
My order for virgin media broadband was cancelled abruptly after a wait of over 45 days. Through out the process I was given assurances of speedy resolution to install the broadband connection and one fine day the order was cancelled without a proper...
