QuickStart, set up and connections

CATV manhole cover and cable inside but postcode checker says no service available at the address

We moved to a rural location last year and I have found a CATV cover with a cut cable inside on the property - likely from NTL days. The rest of the village has Virgin available but my address does not.Is it likely that service can be connected or is...

Re: Virgin Media isn’t available at your new address (but it actually is)

Hello there,I have the same issue. The address shows as covered, but not my particular flat and I'll move there in a couple of months. Is it possible to take a look into it to understand more?Thank you

neighbours cable from street to house damaged

Today whilst digging in my garden I have discovered that virgin have installed my neighbours cable through my garden and it is now cut off - they are without internet and phone line.Please let me know how I can report this for an engineer to come and...

Change of wiring needed

Original instal was 20years ago and cable was brought in through holes drilled in sash windows. These windows are to be replaced so the cables will need to be re-routed: will I be able to arrange Virgin Media to do this for me?

Brown cover broken

Hi there The brown cover outside has broken leaving wires exposed. How can I get this fixed? ThanksJP

Resolved! Getting a Virgin Media connection to house

Hello,I live on an urban street where all the neighbouring houses have Virgin Media connections and a number of people have Virgin Media as their ISP, including the neighbours either side of us. We want to move to the Gig1 service but our address che...

Blue flashing light following factory reset

I have exactly the same problem, broadband disconnection dropped about an hour ago. Reset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Further power cycles and resets do not chan...

No wall socket

I have no wall socket to plug into! There might have been service in my house before but the wall socket has been removed

Resolved! no virgin media wall socket

We have the quickstart pack but sadly cannot get broadband set up and working.We have a virgin media wall socket with an ethernet port in the wall but no round cable. We have tried plugging it into the only box we found it would fit but no luck.There...

Engineer confirmation

Hi, on Saturday I had an online chat with Monika who explained I would need an engineer to try to fix my issue - my box keeps deleting all my saved recordings and series links, it's happened four times now despite a factory reset. She informed me I h...

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Forum Posts

CATV manhole cover and cable inside but postcode checker says no service available at the address

Re: Virgin Media isn’t available at your new address (but it actually is)

neighbours cable from street to house damaged

Change of wiring needed

Brown cover broken

Resolved! Getting a Virgin Media connection to house

Blue flashing light following factory reset

No wall socket

Resolved! no virgin media wall socket

Engineer confirmation

Engineer install - 20 year old cable to the proper...

Cancelled installation but never told why

No existing cable can be connected to Hub 3

Address not on System - Engineer check?

Cable cut by gardener