QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Waiting for virtual technician

So got my hub 5 yesterday, set it up last night, 24 hours and 4 phone calls to virgin later, still no Internet. Told around 2pm today that a virtual technician would call me today. Now gone 9pm and wondering how long I've got to sit up waiting this e...

claireh by Joining in
  • 2 replies
  • 0 kudos

When can I place an order?

I was wondering if a Moderator would be able to tel me when my area is expected to be made live for new orders. I’m at the point where I have to leave my current supplier due to the connection being unusable, but I’d rather go with Virgin than sign a...

outside cable box broken

Have called numerous times to Virgin media but no one is coming to fix the broken media box It is in the entrance to our side gate and catches the gate. I am an old age pensioner and i tripped on the wire from the broken boxPlease please someone out ...

Pre-Install Team Contact

Good evening, could one of the Virgin Media contacts in this forum put me in touch with the pre-install team?  I'm trying to reach them so I can get Virgin Media cable to install in my house as part of a renovation ahead of a move, which I've schedul...

JK2000 by Joining in
  • 5 replies
  • 0 kudos