Recent DiscussionsHub 5 to 5x - Fibre Up Hub 5 to 5x - Fibre Up Hi, I've just had my Fibre Up upgrade but my existing WiFi Pod (black - WiFi 6) is not connecting to the new router. I did speak to customer support but they've chosen to shi...broadband works fine but hub restarts constantly My Virgin Media works flawlessly, but roughly every two days, the hub will crash and go offline for about 30 minutes. I think it’s doing a firmware restore and then reloading my profile, because the ...Longer co-axial cable We are moving the tv hub and router further from the box, so in need of a longer cable. How do ai order this. I looked at other messages, but couldn't see why I could order it. Thanks SolvedCan anyone tell me what might be the issue? Blue flashing light Will I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Call centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...Move Cable Entry Point Hello We had our virgin media broadband installed today. The engineer installed a new entry point at the front of the house. However, we have reviewed the work and are not happy with the entry point...Moving Cable entry point Hi John, Please can you help me with this same situation? Id like to book an engineer to move my cable entry point please? Thanks Can't move my Virgin - told my new address is for a business... but it isn't! Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight awa...Moving house and getting an engineers assessment for connecting Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have rec...
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