So got my hub 5 yesterday, set it up last night, 24 hours and 4 phone calls to virgin later, still no Internet. Told around 2pm today that a virtual technician would call me today. Now gone 9pm and wondering how long I've got to sit up waiting this e...
I was wondering if a Moderator would be able to tel me when my area is expected to be made live for new orders. I’m at the point where I have to leave my current supplier due to the connection being unusable, but I’d rather go with Virgin than sign a...
Have called numerous times to Virgin media but no one is coming to fix the broken media box It is in the entrance to our side gate and catches the gate. I am an old age pensioner and i tripped on the wire from the broken boxPlease please someone out ...
Hi, Virgin dug up our road 2 years ago to lay the fibre, but my neighbour and I didn’t get the black boxes outside our house like all my neighbours. It says on the online service checker that Virgin is not available, but my other neighbour can get it...
Hi,I have received my self install kit but realised I don't have Virgin Media Wall Socket, therefore I have arranged an Engineer Visit.I have arranged an Engineer Visit but when I go into my account to reschedule and select my chosen date I keep gett...
Hello, I'm a new customer with Virgin Media broadband. I ordered the Quickstart kit hoping I'd be able to install everything quite easily as I have done so with Sky, o2 and Plusnet in the past. Unfortunately from watching some youtube vids it appears...
Good evening, could one of the Virgin Media contacts in this forum put me in touch with the pre-install team? I'm trying to reach them so I can get Virgin Media cable to install in my house as part of a renovation ahead of a move, which I've schedul...
Services were initially meant to be installed on 14/10/2022, still haven't been installed due to the pre-work never being completed.Pre-work appointment just rolls forward a day forward every day - e.g. shows 8th december today, will show 9th decembe...
So, tea time yesterday, my internet stopped working done all the trouble shooting including a 60 second factory reset which didn't do anything. Been advised I will get a technician call out Wednesday 5days after it stopped working! Issue now is witho...
My outside box cover has blown away is there any way to get this fixed? I’m worried with the cold weather things will stop working.
