Adapter
Hi,I just moved house and these cables are coming out of the wall but only an open reach socket available in the property. I plugged in the router but cannot connect these cables to it. Can anyone recommend an adapter please?
Forum Posts
Digging road for new install
We've previously had our application to have Virgin Broadband installed declined and our house marked as unavailable because the road directly outside our house is a single track and it (presumably) is too expensive to dig up the road and install the...
Changing offer
Hello ! I have submitted a request to switch my current package at [MOD EDIT: Personal info removed] Order reference : [MOD EDIT: Removed] I would like to change from that package MixitTV to MaxitTV before the offer is actually changed. Also can I ...
No wall socket?
Our virgin media broadband set up kit has just arrived. We are setting it up but are unsure how to connect it into the broadband. We thought this was the wall socket but the cable doesn't fit. Do we need someone to install one or do we need an adapte...
Delivery scheduled tmr, still no tracking and email, screwed by VM and Yodel for the 2nd time?
We applied for broadband 3 weeks ago. The self-installation kit was scheduled to be delivered on Saturday but there was no email informing the tracking id and no SMS for the 2-hour slot. Of course, there was no delivery and we wasted the whole day. W...
Unable to Provide Service at My Address, Despite VM in the building - Guidance Needed"
Looking to install Virgin Media broadband at my flat (due to speed availability), but can't get the team to come out. I've recently purchased a period converted flat in central London. There's neither a phone line nor broadband connected. I'm in the ...
Broadband dropping
Having had negligible issues since installation years ago my broadband and phone started to drop out over the past few days. Initial checks said they were working on the network and al would be sorted later in the afternoon. However the dropouts hav...
Wifi pods
I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. I’ve checked within the VM Connect app and My Virgin Media, but I can’t find anywhere where I can order a Wifi pod. Current package Volt ...
Virgin Bband purchase: Is the credit check a soft or hard credit check? Will it affect property purchase?
Virgin Broadband purchase: Is the credit check a soft or hard credit check? Will it affect property purchase?
Resolved! Website and Sales team saying my address is not available for service, but all other houses are.
Good Afternoon,I have just moved into a new house. According to various comparison websites, my postcode should have access to Virgin Media, but according to both the website and the VM sales team, my house does not exist. It is weird because every o...
