Upgrading to giga
Hi quick question , i just upgraded to giga1 , received an email with order number but no more comunication , i wonder when will i receive new equipment and get upgraded.Kind Regards
Forum Posts
Another repull fail
Following on from intermittent connection problems mentioned in another thread, a VM tech visited yesterday and diagnosed a damaged cable so booked a repull, which was attempted today.The short version is, we now have nothing at all. First contractor...
Resolved! Virgin asking for wayleave form from neighbours for install on my land
Hi,We have moved home to a house which has saleable access to Virgin services (the Virgin termination box is at the edge of my drive). Virgin have asked our 2 neighbours for permission to go ahead with the installation and sent them both a wayleave f...
Resolved! No VM wall socket
Hello, I’ve ordered a quick start kit to a property that hasn’t had VM for about 5 years. I can’t seem to locate the wall socket but have found a selection of cables. Could anyone please advise if any of the below are applicable? Or should I be booki...
Broken cable box inside
Hello. The box inside my house is broken. It was positioned right but the living room door where it gets knocked constantly. I cannot find where to report? Thanks
flat address not in list when applying for new contract
Hi,I'm trying to get an engineer booked for a flat I'm moving into soon but the flat address is not available in virgin's list from the post code. It shows the house number itself, but not the specific flat name and number.Is there any way someone co...
Resolved! At my wits end
I'm at my wits end and not sure what to do/where to go, I've been waiting for a technician to come accross and do some wire pulling outside for over a week now, each day they say they're coming between 8am-1pm and no one ever does.I've called custome...
Switching from sky to virgin
Hi, I’m switching from sky to virgin on Friday this week, I have a self install kit coming but do NOT have a virgin media wall socket. Do I need one?
No VM wall socket
Hi,I ordered a self installation kit but of course I do not have a VM wall socket. Is here anyone from the Virgin Media team who can get in touch with me to organise a engineer ? thank you
Pods not showing on app - nothing connecting.
I have 3 pods with my plan and all 3 have disconnected from my Hub and when I go to the connect app there not showing. I try to add them but it says I have no Pods to add. This is stopping my wife from working at home.
